Faculty Administration Officers in Birmingham

What

Do: Faculty Administration Officers (FAO) are required to ensure faculty and student administration is consistently completed on time with clerical records accurately maintained.

You will efficiently process student information and data, prepare documentation for meetings and carry out other general administrative functions for the faculty.

You will be required to work 40 hours per week.

We provide day, evening and weekend classes.

Therefore, your shifts can fall across these periods.

Please note: This role is not eligible for sponsorship!

About the

Role

• Use GBS systems and processes to complete student administration effectively to increase student outcomes within the faculty.
• Complete timely and accurate general faculty administration with indirect resolution to student queries or issues.

For example, contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back, so data is accurate.

• Successfully action student requests, distribute students timetables and academic calendars, and complete assignment extensions on Moodle to help students with workload management and life organisational skills
• Provide general administration support and advice for the faculty by effectively dealing with student enquiries and using a triage approach for complex enquiries.
• Collaborate in unison with Faculty colleagues, retention, welfare, and academic services to provide information and act on information provided to further support student engagement
• Experience in working in administration services
• Experience of working in a widening participation environment, where English is not the primary language
• Bachelor's degree
• Effective administration, organisational and conflict management skills
• Have excellent administration and communication skills (verbal and written).
• Be committed to working as part of a team and be able to work under pressure and to deadlines
• Ability to be flexible to work days, evenings and weekends as required.

DESIRABLE

• Experience in working in administration in FE/HE
• Experience in working in administration
• Excellent ability to process administrative queries with a student focused service approach
• Have a proactive outlook to work

GEDU Global Education is a dynamic and innovative group of education providers.

Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.

Benefits

• 1 day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus
• #J-18808-Ljbffr