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- Tasks: Support the admissions process and provide guidance to applicants.
- Company: GBS is a dynamic higher education provider with campuses across the UK.
- Benefits: Enjoy 25 days leave, flexible benefits, and a rewarding workplace culture.
- Why this job: Join a growing team making a real impact in students' lives through education.
- Qualifications: Experience in customer service and strong organisational skills are essential.
- Other info: This role is on-site in Birmingham; no sponsorship available.
The predicted salary is between 28800 - 43200 £ per year.
Department: Admissions
Location: Birmingham (On-site)
Type of Contract: Permanent
GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
What We Do: The Admissions Department supports the business by assessing all applicants and processing applications to facilitate enrolment. Working closely with recruitment teams and external partners, managing data for statutory returns, and ensuring processes align with industry standards while meeting enrolment targets and strategic goals.
The role: Reporting to Admissions Manager the Admissions Officer will facilitate the admissions process while ensuring a connected and seamless approach to the service for applicants across the admissions service. The Admissions Officer will be expected to contribute to the overall effective service delivery of providing information and support to ensure a high-quality admissions service is provided to applicants and academic.
Please note, we are unable to offer sponsorship for this position.
What the role involves:
- To support and co-operate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.
- To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
- Ensure accurate input of applicant related data and correction of applicant exception reports using the student management information system; in preparation of statistical returns (such as HESA).
- Provide advice and guidance on course options to applicants and potential applicants verbally and in writing. Deal with all internal and external queries concerning the progress and status of an application.
- Provide a quality, customer focussed first line, advisory and information service, giving initial support and guidance on admissions policies and procedures.
- Carry out initial checks on applications for a portfolio of courses, (including but not limited to minimum entry requirements, criminal convictions, multiple application identification, immigration checks).
- Monitor the responses of applicants to decisions and update the information on the institutions student record system.
What Experience/Skills are required:
- Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.
- A methodical and organised approach to work with a high level of accuracy and an eye for detail.
- Experience of prioritising and ability to balance a diverse workload while working with precision.
- Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
- Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
- A flexible and adaptable attitude, including occasional evening and weekend working and off-site.
Desirable Experience/Skills:
- A general understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience.
What We Offer
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
One of my proudest achievements at GBS is being part of the Admissions department\’s growth and improvement. Over the past three years, I\’ve seen the team expand from 30 to 90 employees. Being involved in shaping processes and ensuring admissions are robust and high-quality has been incredibly rewarding. It’s exciting to see how much we’ve accomplished as a team and how far we’ve come.
— Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
#LI-Onsite
#indeedaugust
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Admissions Officer employer: Global Banking School
Contact Detail:
Global Banking School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Officer
✨Tip Number 1
Familiarise yourself with the admissions process in higher education. Understanding the full student lifecycle from enquiry to enrolment will give you an edge in discussions during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully dealt with demanding individuals in the past. This will demonstrate your ability to handle queries and provide support effectively.
✨Tip Number 3
Highlight your organisational skills by discussing how you manage multiple tasks and deadlines. Being methodical and detail-oriented is crucial for this role, so be ready to share specific strategies you use.
✨Tip Number 4
Research GBS and its values thoroughly. Understanding their commitment to equality, diversity, and inclusion will help you align your responses with their core values during the interview process.
We think you need these skills to ace Admissions Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Admissions Officer. Familiarise yourself with the admissions process and how it impacts the student experience.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Focus on your organisational skills, customer service experience, and any previous roles that involved data management or admissions processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for education and your understanding of the admissions process. Mention specific examples of how you've successfully managed similar tasks in the past.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role of Admissions Officer.
How to prepare for a job interview at Global Banking School
✨Understand the Admissions Process
Familiarise yourself with the entire admissions process, from enquiry to enrolment. This will help you answer questions confidently and demonstrate your understanding of how your role as an Admissions Officer fits into the bigger picture.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your experience in providing excellent customer service. The role requires dealing with a wide range of individuals, so be ready to discuss how you've resolved issues and provided support in previous positions.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage multiple tasks and deadlines. Share specific strategies or tools you use to stay organised, as this is crucial for maintaining accurate records and ensuring compliance.
✨Emphasise Team Collaboration
The Admissions Officer role involves working closely with various teams. Highlight your ability to collaborate effectively and share examples of how you've contributed to team success in past roles.