Admissions Assistant

Our Vision: Changing lives through education. GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

The Admissions Department supports the business by evaluating and enrolling qualified students. It manages process applications, advising prospective students, and ensures that enrolment targets are met in line with company strategy.

The role involves supporting and cooperating with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS. Responsibilities include:

• Supporting GBS in meeting its targets for recruitment across all programmes.
• Maintaining accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
• Ensuring accurate input of applicant related data by the team and correction of applicant data to support statutory reporting requirements e.g. HESA Data Futures.
• Providing advice and guidance on course options to applicants and potential applicants verbally and in writing.
• Dealing with internal and external queries concerning the progress and status of an application.
• Carrying out initial checks on applications for a portfolio of courses, including but not limited to minimum entry requirements, multiple application identification and immigration checks.
• Monitoring the responses of applicants to decisions and updating the information on the institution's student record system.
• Handling telephone and email enquiries from prospective students, independently and in a timely and professional manner.
• Supporting Admissions Officers with the invigilation of all assessments and offering support to applicants when required.
• Providing overall clerical support to the whole admissions department.

Essential Skills and Experience:

• Degree, or relevant professional qualification, or equivalent similar experience.
• Experience of dealing with a wide range of demanding individuals and resolving problems quickly and calmly.
• Experience of being administratively self-sufficient and accustomed to exercising initiative.
• Experience of prioritising and ability to balance a diverse workload while working with precision.
• Confident user of the Microsoft Office package.
• Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
• Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
• Able to establish and maintain productive professional relationships with colleagues and stakeholder groups.
• Ability to work under pressure and a flexible and adaptable attitude, including occasional evening and weekend working and off-site.
• A methodical and organised approach to work with a high level of accuracy and an eye for detail.
• Committed to working as part of a team.
• Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.

Desirable Skills and Experience:

• Good understanding of the full student lifecycle, from enquiry to enrolment, and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience.
• Demonstrable experience of the workings of an Admissions or related team.
• Experience in a course advisory role.
• Taking a pro-active approach to forward planning whilst remaining flexible to changing needs.
• Experience with Zoho CRM system.
• Ability to manage change and respond positively to new challenges.
• Knowledge of two or more languages.

What We Offer:

• 25 days annual leave, plus 8 public holidays.
• 1-day extra leave per year of service, up to a maximum of 5 days.
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
• Perks@Work discounts platform, wellbeing centre and much more.
• Reward and recognition programme.
• £500 award employee referral scheme.
• Discretionary annual performance bonus.