At a Glance
- Tasks: Assist with customer queries, manage appointments, and support the business development team.
- Company: Join Global Banking School, a vibrant and expanding higher education provider.
- Benefits: Gain valuable experience, with potential for permanent employment and career progression.
- Other info: Exciting apprenticeship with opportunities for growth and learning.
- Why this job: Make a real impact in a dynamic environment while developing your customer service skills.
- Qualifications: GCSE Maths and English (grades 4-9) required.
The predicted salary is between 18000 - 25000 £ per year.
Overview
Introduction A fantastic opportunity to join a vibrant company that is undergoing rapid expansion.
The work is varied from assisting other members of the team, dealing with various client matters to completing various administrative functions.
We are seeking an enthusiastic Office Administrator to support the current UK business development team.
About the Employer
Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.
We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities.
Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.
What You'll Do
- Managing booking of appointments of applicants within your campus location
- Supporting applicants queries both over the phone and via email
- Actively involved in assisting the team for achieving the student recruitment target for each intake
- Analysing customer feedback data to determine whether customers are satisfied with company products and services
- Supporting the programme management team members to maximise the enrolment
- Responding to enquiries over email
- Supporting the team members to maximise the enrolment
- Communicate effectively with applicants and internal team members
- Consistently provide a quality customer experience to applicants
- Manage agendas for business development team within the campus
- Create and update records and databases with personnel, financial and other data
- Analyse data from assessments
- Assist colleagues whenever necessary
- Outcome
Excellent progression available within the company.
The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.
Skills & Qualifications
- Essential - GCSE Maths - 4-9
- Essential - GCSE English - 4-9
- Course & Apprenticeship Details
- Course: Customer service specialist (level 3)
- Level: 3
- Route: Sales, marketing and procurement
- Apprenticeship Level: Advanced
- Working Arrangements
- Working Week: Monday - Friday, working hours TBC
- Expected Duration: 1 Year 6 Months
- Number of Positions Available: 2
- Training Provider: METAGEDU APPRENTICESHIPS LTD
- #J-18808-Ljbffr
Customer Service Apprentice - Manchester employer: GLOBAL BANKING SCHOOL LTD
Global Banking School (GBS) is an exceptional employer that fosters a vibrant and inclusive work culture, offering meaningful opportunities for personal and professional growth. As a Customer Service Apprentice in Manchester, you will be part of a dynamic team dedicated to making a real impact in higher education, with excellent progression prospects and the chance to secure permanent employment upon completion of your apprenticeship.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice - Manchester
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like GLOBAL BANKING SCHOOL LTD.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like GLOBAL BANKING SCHOOL LTD. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprentice - Manchester
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at GLOBAL BANKING SCHOOL LTD.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join GLOBAL BANKING SCHOOL LTD and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at GLOBAL BANKING SCHOOL LTD
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by GLOBAL BANKING SCHOOL LTD. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at GLOBAL BANKING SCHOOL LTD will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
