At a Glance
- Tasks: Assist with client queries, manage appointments, and support the business development team.
- Company: Join a vibrant and rapidly expanding Higher Education provider.
- Benefits: Gain valuable experience, with potential for permanent employment after the apprenticeship.
- Other info: Excellent career progression opportunities available within the company.
- Why this job: Make a real impact in education while developing your skills in a dynamic environment.
- Qualifications: GCSE Maths and English (grades 4-9) required; strong communication and organisational skills needed.
The predicted salary is between 18000 - 25000 £ per year.
Introduction
A fantastic opportunity to join a vibrant company that is undergoing rapid expansion.
The work is varied, from assisting other members of the team, dealing with various client matters to completing various administrative functions.
We are seeking an enthusiastic Office Administrator to support the current UK business development team.
About the Employer
Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.
We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities.
Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.
What You'll Do
- Managing booking of appointments of applicants within your campus location
- Supporting applicants queries both over the phone and via email
- Actively involved in assisting the team for achieving the student recruitment target for each intake
- Analysing customer feedback data to determine whether customers are satisfied with company products and services
- Supporting the programme management team members to maximise the enrolment
- Responding to enquiries over email
- Supporting the team members to maximise the enrolment
- Communicate effectively with applicants and internal team members
- Consistently provide a quality customer experience to applicants
- Manage agendas for business development team within the campus
- Create and update records and databases with personnel, financial and other data
- Analyse data from assessments
- Assist colleagues whenever necessary
- Outcome
Excellent progression available within the company.
The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
Qualifications
- Essential - GCSE - Maths - 4-9
- Essential - GCSE - English - 4-9
- Course Information
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
- Working Arrangements
- Working Week: Monday - Friday, times to be confirmed
- Expected Duration: 1 Year 6 Months
- Training Provider: METAGEDU APPRENTICESHIPS LTD
- #J-18808-Ljbffr
Customer Service Apprentice - GEDU House in London employer: GLOBAL BANKING SCHOOL LTD
Global Banking School (GBS) is an exceptional employer that fosters a vibrant and inclusive work culture, offering meaningful opportunities for personal and professional growth. As a rapidly expanding higher education provider, GBS not only values the contributions of its staff but also provides a supportive environment where employees can thrive and develop their skills. With a strong focus on real-world impact and community engagement, joining GBS means being part of a dynamic team dedicated to transforming lives through education.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice - GEDU House in London
✨Get Involved with Campus Recruitment Events
Apprenticeships in banking and financial services often come through campus recruitment days. Keep an eye out for events hosted by your university or local banks, as these can be golden opportunities for us to meet recruiters face-to-face and make a great first impression.
✨Engage with Professional Bodies
Join organisations like the Institute of Chartered Accountants or the Chartered Institute of Banking. These memberships can provide valuable resources and networking opportunities, plus, they often have dedicated sections for apprenticeships and early-career roles that can point us in the right direction.
✨Follow the Right Companies on Social Media
Banks and financial services firms love to share their stories on social media! Follow companies like GLOBAL BANKING SCHOOL LTD to keep up with their latest apprenticeship opportunities and insider news. Engaging with their posts could give us an edge when it comes to the application.
✨Utilise Your University’s Career Service
Your university's career service is a treasure trove of information for apprenticeships in banking. They often have connections to employers like GLOBAL BANKING SCHOOL LTD, so don't hesitate to tap into their resources and advice!
We think you need these skills to ace Customer Service Apprentice - GEDU House in London
Some tips for your application 🫡
Show Off Your Maths Skills:In the banking and financial services sector, being good with numbers is a must! Make sure to highlight any relevant maths qualifications or experience in your application, as well as any projects or coursework that demonstrate your analytical skills.
Emphasise Your Willingness to Learn:As this is an apprenticeship, companies like GLOBAL BANKING SCHOOL LTD want to see your enthusiasm for the industry and your eagerness to learn. In your cover letter, chat about why you’re interested in banking and any specific areas you’re excited to explore. Show them that you’re ready to soak up knowledge like a sponge!
Highlight Relevant Experience (Even If It's Limited):Whether it's a part-time job, volunteer experience, or even a school project, mention any relevant experience related to banking or finance. This could include customer service roles or any projects where you handled budgeting. We’re all about showing how you can apply your skills, even if they’re from unconventional backgrounds.
Tailor Your CV for Impact:Make sure your CV isn’t just a list of duties. Tailor it to reflect skills that appeal to financial services, like attention to detail and communication skills. Don’t forget to keep it clear and concise, showing how you’re a perfect fit for the apprenticeship at GLOBAL BANKING SCHOOL LTD!
How to prepare for a job interview at GLOBAL BANKING SCHOOL LTD
✨Brush Up on Financial Principles
Since you're diving into the banking and financial sector with an apprenticeship, it’s crucial to familiarise yourself with key concepts like interest rates, investment strategies, and basic financial accounting. Make sure you can share your understanding of these principles during the interview, as they'll likely pop up in practical scenarios.
✨Be Ready for Scenario-Based Questions
In the world of banking, interviewers love to throw real-world scenarios at you. Prepare for questions that ask how you'd handle customer inquiries or solve financial challenges. Practising these types of situational responses can really showcase your problem-solving skills and customer service abilities, both of which are essential in this field.
✨Show Your Eagerness to Learn
As an apprenticeship candidate, what's going to set you apart is your motivation to learn and grow in the role. Be sure to express your excitement about entering the banking world and highlight any steps you've already taken to educate yourself, whether through courses, workshops, or relevant hobbies.
✨Prepare Your Questions About Company Culture
When interviewing with GLOBAL BANKING SCHOOL LTD, don’t shy away from asking about their company culture and training programmes for apprentices. This shows that you're not only focused on the role but also interested in how you'll fit within the team, which is a major factor for your future success in the apprenticeship.
