At a Glance
- Tasks: Support the telecoms team with customer queries and administrative tasks.
- Company: Join Global Banking School, a vibrant and fast-growing higher education provider.
- Benefits: Gain valuable experience, receive full training, and develop in a supportive environment.
- Other info: Enjoy a dynamic workplace with opportunities for career growth.
- Why this job: Make a real impact while learning essential business administration skills.
- Qualifications: GCSE Maths and English (grades 4-9) required; strong communication skills needed.
The predicted salary is between 24000 - 27800 £ per year.
A fantastic opportunity to join a vibrant company that is undergoing rapid expansion. The work is varied, from assisting other members of the team, dealing with various client matters to completing various administrative functions. We are seeking an enthusiastic Office Administrator to support the current Telecoms team.
Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.
As an Office Administrator, you will play an important role in supporting the day-to-day running of our telecoms operations. The role will involve handling customer queries, processing sales tickets, updating CRM systems, supporting internal administration and helping ensure customers receive a smooth and professional service. We are looking for someone who is punctual, reliable, well-organised and confident when communicating with customers by phone and email. Strong attention to detail, a professional telephone manner and the ability to work accurately with customer information and internal systems are essential for this position. The successful candidate will receive full training and will have the opportunity to develop within a lively, supportive and growing working environment.
Key Responsibilities
- Providing excellent customer service by phone and email
- Responding to customer queries in a timely and professional manner
- Handling customer complaints professionally and working towards a suitable resolution
- Processing sales tickets and supporting the wider operations team
- Updating and maintaining CRM systems accurately
- Keeping customer records and internal notes up to date
- Supporting general office administration and day-to-day operational tasks
- Liaising with team members to ensure customer requests are dealt with efficiently
- Maintaining a professional and organised working environment
Training Outcome
To be confirmed by employer
Skills Required
- Communication skills
- Customer care skills
- Problem solving skills
- Logical
- Initiative
Qualifications
- Essential - GCSE - Maths - 4-9
- Essential - GCSE - English - 4-9
Course Information
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday - Friday, Shifts to be confirmed
- Expected Duration: 1 Year 6 Months
- Training Provider: METAGEDU APPRENTICESHIPS LTD
Business Administration Apprenticeship employer: GLOBAL BANKING SCHOOL LTD
Global Banking School (GBS) is an exceptional employer that fosters a vibrant and inclusive work culture, offering meaningful opportunities for personal and professional growth. As a rapidly expanding higher education provider, GBS not only values the contributions of its staff but also provides a supportive environment where employees can thrive and develop their skills. With a strong focus on real-world impact and community engagement, joining GBS means being part of a dynamic team dedicated to transforming lives through education.
StudySmarter Expert Advice🤫
We think this is how you could land Business Administration Apprenticeship
✨Dive into Data Analytics Communities
Get involved in online forums and local meetups focused on business intelligence. Platforms like Reddit, LinkedIn Groups, or even local events can be goldmines for connecting with industry professionals who might have insider info about opportunities at companies like GLOBAL BANKING SCHOOL LTD.
✨Showcase Your Work with Personal Projects
Consider creating a small portfolio demonstrating your skills in data analysis or visualisation. This could be anything from a project analysing public datasets to creating dashboards—having something tangible to show can really make us stand out during your apprenticeship search.
✨Get Familiar with Apprenticeship Platforms
Utilise platforms specifically tailored for apprenticeships. Websites like Apprenticeships.gov.uk or local job boards can help us find the latest openings, and many companies even post directly about their apprenticeship opportunities. Don't forget to check GLOBAL BANKING SCHOOL LTD’s own careers page too!
✨Engage with Business Intelligence Tools
Familiarise yourself with popular BI tools like Tableau or Power BI. Showing that you can navigate these tools will not only impress recruiters but also give you a practical edge in interviews. Plus, we can find free online resources or courses to boost our skills before approaching companies like GLOBAL BANKING SCHOOL LTD.
We think you need these skills to ace Business Administration Apprenticeship
Some tips for your application 🫡
Show Off Your Analytical Skills:In the business intelligence world, we love a good number-cruncher! When crafting your CV, highlight any experience you have with data analysis, reporting, or relevant software. If you’ve done any projects that involved extracting insights from data, make sure to include those!
Craft a Motivational Cover Letter:Since this is an apprenticeship, we want to see your enthusiasm for learning and growing in the business intelligence field. Share why you're interested in business intelligence and what excites you about the role at GLOBAL BANKING SCHOOL LTD. Let your passion shine through!
Keep It Relevant:Tailor your application documents to align with the skills we're looking for in an apprentice. Mention any coursework or certifications you've completed related to business intelligence, data analytics, or even general business acumen. Specific examples will help you stand out!
Show Your Team Spirit:Business intelligence isn't just about data; it's also about collaboration. Highlight any experience working in teams—whether that's through school projects, extracurricular activities, or volunteering. We want to know you can communicate well and work alongside others to drive results.
How to prepare for a job interview at GLOBAL BANKING SCHOOL LTD
✨Dive into Data!
As this is a business intelligence apprenticeship, show off your enthusiasm for data! Be ready to discuss your experience with data analysis tools like Tableau, Power BI, or even Excel. Have some examples at hand that demonstrate how you've transformed raw data into actionable insights — it’ll show the interviewers your practical skills!
✨Know Your BI Basics
Brush up on fundamental BI concepts and methodologies. You're likely to face technical questions that test your knowledge of data warehousing, ETL processes, or SQL. Having a few key definitions and real-world scenarios prepared will help you stand out and show you're not just repeating phrases from a textbook.
✨Show Your Eagerness to Learn
Since this is an apprenticeship, employers are looking for potential over experience. Be sure to communicate your eagerness to learn and grow in the field. Talk about any relevant projects or coursework you’ve completed, showing them you’re proactive and ready to hit the ground running at GLOBAL BANKING SCHOOL LTD.
✨Bring Along a Portfolio
Even for an apprenticeship, having a portfolio can be a big plus! Include any relevant projects you've worked on, such as data visualisations, reports, or case studies. This hands-on evidence of your skills will complement your verbal explanations, giving the interviewers a solid picture of what you can bring to the table.
