At a Glance
- Tasks: Lead and develop the Account Management team to drive customer satisfaction and revenue growth.
- Company: Join Global, a dynamic fleet management and rental company with a fun, high-performance culture.
- Benefits: Competitive salary, bonus, company vehicle, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer relationships and strategic growth.
- Why this job: Be part of an innovative team that values your ideas and supports your career development.
- Qualifications: Extensive experience in account management or related fields, with strong leadership skills.
The predicted salary is between 66150 - 80850 £ per year.
Global is a truly inspirational business.
We are one of the UK’s most dynamic fleet management and rental companies, and we are thinking bigger than ever before.
We are taking on new challenges, expanding and finding new ways to deliver the best value.
You could be part of this adventure.
Constantly innovating, the Global team is talented, diverse and hard working.
It’s a high-octane performance led culture where we have fun.
If you share our values, want to be challenged, get support for your professional growth and be well rewarded, you will fit right in!
What you will do…
The Head of Account Management is responsible for leading and developing the Account Management function, ensuring the delivery of exceptional customer service while driving revenue growth, profitability, customer retention and long-term strategic partnerships.
The role requires a commercially focused and experienced leader with extensive experience in vehicle rental, leasing, fleet management or a related environment.
The Head of Account Management will set the strategic direction for the function, lead the development of key customer relationships, maximise commercial opportunities and ensure effective collaboration across the wider business.
The role is responsible for the performance and development of the Account Management team, including Senior Key Account Managers, Account Managers and Account Executives, ensuring clear objectives, strong performance and consistent best practice.
Key Performance Indicators
- Overall revenue growth across the Account Management portfolio
- Gross profit achievement
- Customer Satisfaction
- Growth and development of strategic accounts
- New opportunities generated across the customer portfolio
- Achievement of quarterly and annual commercial targets
- Forecast and pipeline accuracy
- Account Management team performance and development
- Database accuracy and reporting
Key Accountabilities
- Lead and develop the Account Management function, setting clear objectives, priorities and performance expectations.
- Develop and implement the Account Management strategy in alignment with company growth targets.
- Establish and maintain strong relationships with senior decision-makers across strategic and key customer accounts.
- Oversee strategic account planning and ensure account plans are aligned with customer objectives and company growth targets.
- Lead or support senior-level business reviews with major customers, presenting performance, service improvements, strategic opportunities and future plans.
- Act as an escalation point for complex or strategically important customer issues.
- Ensure a consistently high level of customer satisfaction across the customer portfolio.
- Business Development
- Drive revenue growth across existing customers through cross-selling, upselling and strategic account development.
- Maximise account and portfolio profitability while maintaining long-term customer relationships.
- Lead major contract renewals and commercial negotiations.
- Oversee and support tender responses and contract bids for major corporate opportunities.
- Identify new commercial opportunities across the customer base and ensure these are converted into measurable growth.
- Monitor market trends, competitor activity and changing customer requirements to identify strategic growth opportunities.
- Customer Retention
- Develop and implement the overall customer retention strategy.
- Monitor customer satisfaction and retention performance across the Account Management portfolio.
- Ensure appropriate improvement plans are implemented for accounts where service or satisfaction levels require attention.
- Proactively manage key customer relationships to minimise customer turnover.
- Lead the response to significant customer risks and ensure appropriate internal action is taken.
- Commercial Performance
- Own the overall commercial performance of the Account Management function.
- Set and monitor revenue, gross profit, retention and growth targets across the team.
- Review forecasts, pipelines and account performance regularly to ensure delivery against quarterly and annual targets.
- Ensure robust pipeline management and accurate commercial reporting.
- Use customer, market and competitor insight to inform commercial strategy and account development.
- Report Account Management performance, risks and opportunities to the wider leadership team.
- Lead, coach and develop Senior Key Account Managers, Account Managers and Account Executives.
- Set clear objectives and performance expectations for the Account Management team.
- Conduct regular performance reviews and provide coaching, mentoring and constructive feedback.
- Identify capability gaps and support appropriate development and training.
- Establish and share best practice across the Account Management function.
- Build a high-performing, commercially focused Account Management culture.
- Ensure effective succession planning and development of future Account Management leaders.
- Internal Collaboration
- Work closely with Operations, Maintenance, Driver Services, Rentals and Fleet Finance teams to ensure seamless customer delivery.
- Ensure effective cross-functional collaboration to resolve complex and strategic customer issues.
- Represent customer requirements and commercial opportunities across the wider business.
- Work with senior leadership and operational functions to identify improvements to customer experience and commercial performance.
- Ensure consistent communication and collaboration across the Account Management team and wider business.
- Compliance
- Ensure accurate and consistent customer records are maintained within the internal database.
- Ensure the Account Management function adheres to GDPR and all relevant data protection legislation.
- Ensure team members understand and comply with relevant company policies and procedures.
And in return… As a Head of Account Management at Global, your will receive a competitive salary plus bonus and Company vehicle.
There is open communication with management, and many opportunities to showcase your ideas to our shareholders and owners.
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Head of Account Management in Leeds employer: Global Autocare Limited
At Global, we pride ourselves on being an inspiring employer that fosters a high-octane performance culture where innovation and teamwork thrive. As the Head of Account Management, you will not only lead a talented team but also enjoy a competitive salary, bonus, and company vehicle, all while having ample opportunities for professional growth and development in a dynamic fleet management environment. Join us in our exciting journey as we expand and redefine excellence in customer service and strategic partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Account Management in Leeds
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Account Management at Global Autocare Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Global Autocare Limited or be willing to refer you for that Head of Account Management position!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Account Management role at Global Autocare Limited!
We think you need these skills to ace Head of Account Management in Leeds
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Global Autocare Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Global Autocare Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Global Autocare Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
