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- Tasks: Provide 1st line IT support and troubleshoot tech issues for users.
- Company: Join Global 4, a top-rated Managed Services Provider with a vibrant culture.
- Benefits: Enjoy competitive pay, 25 days holiday, and a supportive work environment.
- Other info: Equal Opportunities employer with great career growth potential.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: No specific experience required; just a passion for tech and helping others.
The predicted salary is between 25000 - 30000 £ per year.
Salary Depending on experience
Hours: Monday to Friday, Shift pattern 8:30 am - 5:30 pm
Holiday: 25 days + Bank holidays
Office Location: Horsham, West Sussex
Who are Global 4? We're not your average Managed Services Provider. With an impressive 5-star Trustpilot rating and ISO 9001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. If you're yearning for a fresh opportunity and meaningful rewards, your time to shine is now - join Global 4! Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer.
What Will You Be Doing?
- Work with the Technical Team acting as a single point of contact for IT issues, changes and queries.
- Deliver training sessions, and programmes (typically one to one) to end users.
- Receiving, logging and managing calls from customers via telephone, online portal, email and instant messaging.
- 1st line end user support - troubleshooting of IT related problems.
- Troubleshoot networking and infrastructure issues and escalating when appropriate.
- If appropriate, elevate unresolved calls to other members of the Client Experience Team or third parties.
- Log all calls in the Service Desk Call Logging system.
- Monitoring of customers systems using remote monitoring and management tools.
- Performing daily checks of systems and services and reporting on the condition of these.
- Take full ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely, courteous and professional manner.
- Maintain a high standard of customer service for all support queries.
- Publishing support documentation to assist other members of the Technical or Client Experience Team or customers with requests for information.
IT - 1st Line IT Technical Support employer: Global 4
Contact Detail:
Global 4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT - 1st Line IT Technical Support
✨Tip Number 1
Get to know the company culture! Before your interview, check out Global 4's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be handling IT issues, brush up on common problems and solutions. Maybe even role-play with a friend to simulate a support call. This will boost your confidence and prepare you for real-life scenarios during the interview.
✨Tip Number 3
Show off your communication skills! As a 1st Line IT Support, you'll need to explain technical issues clearly. During your interview, make sure to articulate your thoughts well and demonstrate how you can keep users informed about their queries in a friendly manner.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Global 4 family. Don’t miss out on this opportunity – hit that apply button!
We think you need these skills to ace IT - 1st Line IT Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT - 1st Line IT Technical Support role. Highlight any relevant technical support experience and customer service skills, as we want to see how you can contribute to our team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you’re a great fit for Global 4. Don’t forget to mention any specific experiences that relate to troubleshooting and customer interaction.
Show Off Your Communication Skills: Since this role involves a lot of communication with customers, make sure your application showcases your ability to convey information clearly and professionally. We love candidates who can keep things friendly and informative!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Global 4
✨Know Your Tech Basics
Brush up on your IT fundamentals, especially around troubleshooting and networking. Be ready to discuss common issues you might face in a 1st line support role and how you'd resolve them.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent service in the past. Think about times when you turned a frustrated customer into a happy one!
✨Familiarise Yourself with Their Tools
Research the tools and systems Global 4 uses for their support services. If you can mention specific software or methodologies during your interview, it’ll show you’re proactive and genuinely interested in the role.
✨Prepare Questions to Ask
Have a few thoughtful questions ready about the team dynamics, training opportunities, or the company culture. This not only shows your interest but also helps you gauge if it's the right fit for you.