IT Managed Services Pre-Sales Architect in Horsham

Location: Horsham

Salary: Negotiable, depending on experience

Line Manager: Head of IT Solutions

Ready for your next challenge? At Global 4, we are passionate about all things technology—one of our core values is "We Love Tech"—and we are on a mission to transform businesses across the UK. Our vision is simple: to tackle our clients' technology hurdles head-on by delivering tailored solutions backed by best-in-class service. We are looking for a motivated, collaborative, and technical Managed Services Pre-Sales Architect to join our growing team. You will be a critical link between our sales efforts and technical execution, ensuring that the solutions we provide truly meet our customers' requirements.

The Role

The MS-PSS is a key technical member of the team, acting as the primary point of contact during the sales cycle. You will provide the technical expertise needed to qualify business opportunities and ensure every solution sold is technically viable and robust. Beyond the sales cycle, you will be a champion for knowledge, coaching the wider sales team and collaborating closely with our Engineering and Projects departments to maintain the highest quality of service.

Key Responsibilities

• Technical Sales Support: Provide guidance and technical advice pre-sale to ensure the quality of solutions being sold are technically viable.
• Opportunity Qualification: Technically qualify business opportunities, aid in building proposals, and develop strategies to resolve technical blockers.
• Knowledge Leadership: Drive product education throughout the sales department by identifying training gaps and supporting sales training sessions.
• Customer Engagement: Support the sales team on customer meetings—both virtually and face-to-face—providing technical expertise and advice.
• Cross-Departmental Collaboration: Work closely with Engineering and Delivery teams to maximize knowledge and ensure a smooth customer experience.
• Market Awareness: Stay industry-aware of new products and solutions which will impact Global 4's ability to sell viable solutions.
• Process & ISO Compliance: Adhere to company work instructions, internal CRM processes, and ISO standards for product onboarding.

Required Skills & Competencies

• Proven experience in technical pre-sales, solution consulting, or sales engineering, ideally within an MSP or IT services provider.
• Strong understanding of Microsoft 365, Azure, networking, security, and voice/UC solutions.
• Excellent communication, presentation, and stakeholder engagement skills.
• Ability to translate technical concepts into clear business outcomes.
• Experience designing commercially aligned, technically robust solutions.
• Vendor certifications (e.g., Microsoft, CompTIA, Sophos, Cisco).
• Familiarity with MSP operating models and SLAs.
• The ability to convey complex technical information clearly to stakeholders of varying understanding.
• Problem-solving skills in identifying key components of a problem and deducing creative, appropriate solutions.
• A deep understanding of Managed Services and the ability to keep up-to-date with industry-leading product stacks.

What benefits will you receive?

• 50% off our Broadband & Utility packages, completely free after two years
• 33 days holiday allowance including bank holidays
• 5 additional days leave granted based upon length of service
• Buy & Sell holiday allowance scheme
• Death in service benefit
• Pension scheme
• Complimentary fresh fruit, tea, and coffee.
• Eye care vouchers
• Friday fridge
• Company lunches
• £1,000 Refer A Friend Scheme
• Fun incentives
• Paid Charity leave
• £250 Bright Ideas Scheme
• Kudos Employee Recognition Scheme - Including Days Out

Working for Global 4:

Global 4 Communications is a family run company and offer a fantastic working environment. There are numerous charity events across the year, team building days, a good social life, training opportunities. The office has free onsite parking and is within walking distance from the town centre, train station and bus stops. Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.