At a Glance
- Tasks: Be the voice of exceptional customer care, solving queries and building relationships.
- Company: Join one of the UK’s fastest-growing telecom providers, Telecom Acquisitions Ltd.
- Benefits: Competitive salary, bonuses, 25 days holiday, hybrid work options, and ongoing training.
- Other info: Enjoy staff discounts, regular socials, and recognition rewards in a supportive environment.
- Why this job: Make a real difference in customer journeys while thriving in a vibrant team culture.
- Qualifications: Natural communicator with customer service experience and strong problem-solving skills.
The predicted salary is between 20316 - 28777 £ per year.
Location: Horsham
Full-Time Permanent
Basic Salary £25,397k + Bonus + Benefits
Join one of the UK’s fastest-growing telecom providers and become the voice of exceptional customer care. At Telecom Acquisitions Ltd (TAL), we don’t just connect homes—we connect people with outstanding service.
About The Role
As a Customer Service Advisor, you’ll be the first point of contact for our valued customers, delivering friendly, efficient, and solution-focused support. Whether it’s a billing query, a technical hiccup, or a general question, you’ll handle it with confidence, clarity, and care. This is more than just a call centre role—it’s an opportunity to build relationships, solve problems, and make a real difference in the customer journey.
What You’ll Be Doing
- Handling inbound calls from customers with professionalism and empathy
- Resolving billing queries and explaining charges clearly and accurately
- Managing overflow calls from 1st line technical support, ensuring no customer is left waiting
- Responding to general enquiries about services, packages, and account details
- Handling complaints with tact and urgency, aiming for first-contact resolution
- Logging all interactions in our CRM system with precision and detail
- Collaborating with internal teams to elevate and resolve complex issues
- Contributing to service improvement by sharing customer feedback and insights
What We’re Looking For
- A natural communicator with a warm, confident phone manner
- Previous experience in a customer service or contact centre environment (telecoms a plus!)
- Strong problem-solving skills and the ability to stay calm under pressure
- Tech-savvy and comfortable navigating multiple systems
- A team player with a proactive, can-do attitude
- Passionate about delivering a 5-star customer experience
What You’ll Get
- Competitive base salary + performance-based bonuses
- 25 days holiday + bank holidays
- Hybrid working options after probation
- Ongoing training and career development
- A vibrant, supportive team culture
- Staff discounts on broadband and telecom services
- Regular team socials and recognition rewards
Ready to Join Us?
If you’re passionate about people, thrive in a fast-paced environment, and want to be part of a company that’s shaking up the telecoms industry, we’d love to hear from you. Apply now at www.telecomacquisitions.co.uk/careers and start your journey with TAL today.
Customer Service Advisor in Horsham employer: Global 4
At Telecom Acquisitions Ltd (TAL), we pride ourselves on being an exceptional employer, offering a vibrant and supportive team culture that fosters personal and professional growth. With competitive salaries, performance-based bonuses, and ongoing training opportunities, our Customer Service Advisors play a crucial role in delivering outstanding service while enjoying a healthy work-life balance through hybrid working options. Join us in Horsham and be part of a dynamic company that values its employees and encourages meaningful contributions to the customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Horsham
✨Tip Number 1
Be yourself during the interview! We want to see your personality shine through. Show us how you handle customer queries with warmth and confidence, just like you would in a real call.
✨Tip Number 2
Do your homework on Telecom Acquisitions Ltd! Knowing our values and services will help you connect better with us. It shows you’re genuinely interested in being part of our team.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you’d resolve a billing issue or handle a complaint. We love seeing problem-solving skills in action!
✨Tip Number 4
Don’t forget to ask questions! This is your chance to find out more about the role and our culture. It shows you’re engaged and eager to learn more about how we connect with our customers.
We think you need these skills to ace Customer Service Advisor in Horsham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service, especially if you've worked in telecoms before. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since this role is all about connecting with customers, let your communication skills shine through in your application. Use clear and friendly language, and don’t forget to mention any specific examples where you’ve delivered exceptional customer care.
Demonstrate Problem-Solving Abilities:We love a good problem-solver! In your application, share instances where you’ve successfully resolved issues or handled complaints. This will show us that you can stay calm under pressure and are ready to tackle challenges head-on.
Apply Through Our Website:Don’t forget to apply directly through our website at www.telecomacquisitions.co.uk/careers. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Global 4
✨Know the Company Inside Out
Before your interview, take some time to research Telecom Acquisitions Ltd. Understand their values, services, and what sets them apart in the telecom industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking on the phone and handling potential customer queries.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, like handling complaints or resolving billing issues. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s success.
