Global 4 Group is seeking a Customer Experience Specialist in Horsham to act as the primary contact for unmanaged customers, guiding them through queries and ensuring a high standard of service while issues are resolved. The role collaborates with Billing, Projects, Credit Control, Sales Support and other teams to push cases to resolution.
You will own customer issues end-to-end, keep customers informed with proactive updates, and identify renewal or upsell opportunities while supporting
Customer Experience Advocate & Problem Solver in Horsham employer: Global 4
At Global 4, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture in Horsham, West Sussex. With a strong focus on employee growth, we provide numerous benefits including generous holiday allowances, a rewarding recognition scheme, and opportunities for professional development, all while fostering a fun and social environment that encourages collaboration and innovation.
