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For Companies At a Glance
- Tasks: Engage with new customers, recommend upgrades, and ensure a smooth onboarding experience.
- Company: Join Telecom Acquisitions, a vibrant company transforming the broadband industry.
- Benefits: Competitive salary, uncapped commission, full training, and employee perks.
- Why this job: Be part of a team that values your personality and rewards your efforts.
- Qualifications: Great communication skills and a positive attitude; previous experience is a plus.
- Other info: Enjoy a fun office culture with clear progression opportunities.
The predicted salary is between 20800 - 31200 £ per year.
Role: Customer Experience Advisor
Department: Customer Promotion & Retentions Team
Contract Type: Full Time
Salary: £26K p/a
Location: Horsham
Start Date: ASAP
About Us
At Telecom Acquisitions, we’re shaking up the broadband industry with customer‑first brands that put people back at the heart of their home Wi‑Fi. We believe great service shouldn’t be complicated — it should be fast, friendly, and genuinely helpful. That’s why our teams are built around personality, passion, and a drive to make every customer interaction feel effortless.
If you thrive in a lively, supportive environment where your voice matters and your success is celebrated, you’ll feel right at home here.
The Role
We’re growing our Customer Promotions Team and looking for confident, engaging Telesales Agents who love talking to people and spotting opportunities. You’ll be calling newly acquired customers within 24 hours of their original broadband purchase to make sure they’re fully set up for success and to offer additional products and services they may have missed at the point of sale. These include:
- 24/7 UK‑based technical support
- Upgraded, high‑performance routers
- Priority installation booking
- Exclusive third‑party energy services
- Other value‑adding enhancements that improve their overall experience
Your goal is simple: build rapport, understand customer needs, and match them with products that genuinely make their lives easier.
What You’ll Be Doing
- Calling new customers to welcome them on board and introduce additional service options
- Identifying customer needs and recommending relevant upgrades
- Clearly explaining product benefits in a friendly, confident manner
- Supporting the retention of our customers that are due to expire or wish to cancel
- Collecting payments and calculating home move fees
- Keeping accurate notes and updating company CRM’s and portals
- Representing our brands with warmth, clarity, and enthusiasm
What We’re Looking For
- Target Driven
- A natural communicator who enjoys speaking with customers
- Previous telesales or customer service experience is helpful but not essential
- Ability to build rapport quickly and handle objections calmly
- An active problem solver with excellent attention to detail
- A positive attitude and a willingness to learn
What You’ll Get
- Competitive base salary + uncapped commission
- Full training and ongoing coaching
- Clear progression opportunities across our growing brands
- A fun, energetic office culture where your success is recognised
- Employee perks and incentives
- The chance to be part of a company that genuinely values its people
Why Join Us?
Because you’ll be part of a team that celebrates personality, rewards effort, and gives you the tools to grow. We’re not just selling broadband — we’re building customer relationships that last, and you’ll play a key role in shaping that experience.
Customer Experience Advisor (Telesales Agent) in Horsham employer: Global 4
Contact Detail:
Global 4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor (Telesales Agent) in Horsham
✨Tip Number 1
Get to know the company inside out! Research Telecom Acquisitions and their customer-first approach. This will help you connect with the team during your interview and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since the role is all about talking to customers, try role-playing with a friend or family member. This will help you feel more confident and ready to build rapport with potential customers.
✨Tip Number 3
Be prepared to share your success stories! Think of examples where you've gone above and beyond for a customer or solved a tricky problem. This will demonstrate your ability to handle objections and provide excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our vibrant team at Telecom Acquisitions!
We think you need these skills to ace Customer Experience Advisor (Telesales Agent) in Horsham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love candidates who are genuine and engaging, so don’t be afraid to show us who you are. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Experience Advisor role. Highlight any relevant experience or skills that match what we’re looking for, like your ability to build rapport or handle objections. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements pop — we want to see what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture!
How to prepare for a job interview at Global 4
✨Know the Company
Before your interview, take some time to research Telecom Acquisitions. Understand their customer-first approach and how they aim to make broadband service simple and effective. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you've successfully built rapport with customers or handled objections, as this will demonstrate your suitability for the role.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating a customer call. Prepare by thinking about how you would welcome a new customer and suggest additional services. Practising these scenarios can help you feel more comfortable and showcase your ability to think on your feet.
✨Emphasise Your Problem-Solving Skills
Highlight your ability to identify customer needs and provide solutions. Think of specific instances where you've resolved issues or improved a customer's experience. This will show that you not only understand the importance of customer satisfaction but also have the skills to enhance it.
