At a Glance
- Tasks: Resolve complex technical issues and support telecom services as a 2nd Line IT Support Engineer.
- Company: Join Global 4, a leader in telecom solutions with a supportive team culture.
- Benefits: Enjoy a holiday allowance, referral scheme, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to advance your career in a fast-paced environment.
- Why this job: Be the go-to expert in telecoms and make a real difference in customer support.
- Qualifications: Minimum 2 years in Telecoms Support with strong IP Networking and SIP knowledge.
The predicted salary is between 40000 - 45000 £ per year.
Global 4 is seeking a 2nd Line Technical Support Engineer to resolve complex technical issues and provide support across telecom services.
You'll act as an escalation point for the team, ensuring timely troubleshooting and documentation of faults.
The role requires a minimum of 2 years experience in a Telecoms Support environment, including strong knowledge of IP Networking and SIP protocols.
The position offers various benefits, including a holiday allowance and a referral scheme.
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We think you need these skills to ace 2nd Line IT Support Engineer: UCaaS & Networking Expert in Horsham
Technical Support
IP Networking
SIP Protocols
Troubleshooting
Documentation Skills
Telecom Services Knowledge
Escalation Management
