At a Glance
- Tasks: Provide top-tier technical support for broadband and VoIP services, troubleshooting complex issues.
- Company: Global 4, a leading telecom company with a focus on customer satisfaction.
- Benefits: Enjoy holiday allowances and unique perks alongside a competitive salary.
- Other info: Full-time role with opportunities for growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Minimum 2 years in Telecoms Support with strong IP networking knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Global 4 in Carlisle is seeking a 2nd Line Technical Support Engineer to provide top-tier technical support for broadband and Vo IP services.
This role involves troubleshooting complex issues, ensuring timely resolutions while meeting strict service level agreements.
The ideal candidate will have a minimum of 2 years experience in Telecoms Support, strong knowledge of IP networking, and a customer-focused approach.
This full-time position offers numerous benefits, including holiday allowances and unique perks.
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We think you need these skills to ace 2nd Line IT Support Engineer – Networking & UCaaS in Carlisle
Technical Support
Troubleshooting
Broadband Services
VoIP Services
IP Networking
Customer-Focused Approach
Service Level Agreements (SLAs)
