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- Tasks: Engage with clients, manage accounts, and promote our services to enhance customer satisfaction.
- Company: Join Gemini, a leading telecoms & IT service provider based in Carlisle, known for exceptional service.
- Benefits: Enjoy 50% off broadband, 33 days holiday, and a range of employee perks including a pension scheme.
- Why this job: Be part of a fun, social team while developing your skills in a rapidly growing company.
- Qualifications: Experience in solution sales and account management is essential; strong communication skills are a must.
- Other info: Opportunity for career growth in a supportive environment with a focus on technology solutions.
The predicted salary is between 22000 - 26000 £ per year.
Hours: 8:45am – 5:15pm Monday to Friday
Location: Carlisle, Cumbria
Salary: £28\’000 + Uncapped Commission (£55k-£60k 1st year OTE)
Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious individual who would like an opportunity to build their career. If you enjoy a fun and social work environment along with having the opportunity to develop your skillset further, this is worth exploring!
Due to a rapid rate of growth, the Gemini sales division part of Global 4 Group are looking for an enthusiastic and proactive Account Manager, which presents a fantastic opportunity to join this high-performing team.
The successful candidate will be expected to provide exceptional service to our clients, while penetrating accounts for renewals of services and cross selling our full suite of products, IT support, Mobiles, Energy, Security services, whilst supporting their customers housing their key business services under one Gemini roof.
What will you be doing?
- Grow and develop our existing customer base through daily account calls to book and attend virtual & on-site health checks with our customers.
- Cross-sell and introduce additional services and new platforms to our existing customers, through our multi-service discount proposal.
- Retaining our customers through building fantastic relationships.
- Act as a point of contact for account queries with help from our extensive support teams.
- Update customer and service information, on the in-house CRM System, to determine and track future opportunities.
- Opportunity tracking / pipeline development.
- Keeping customers up to date with regards to installations / projects.
Required Skills & Experience
- Proven experience in solution sales.
- Experience in managing and retaining accounts, while increasing profitability through cross-selling additional services.
- Excellent communication skills.
- Self-motivated and hardworking individual.
- Enthusiastic, high-energy, and proactive.
- Proven experience of working with and exceeding targets.
- Confident with both telephone and face-to-face interaction with clients.
- Financially and target driven.
Who are Gemini?
Gemini is a well-known telecoms & IT service business based on the heart of Carlisle. Our vision is to solve our customers technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy.
As a forward-thinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals, most notably education. The experience we provide our customers with is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an all-time high.
What benefits will you receive?
- 50% off our Broadband packages, completely free after two years.
- 33 days holiday allowance including bank holidays.
- 5 additional days leave granted based upon length of service.
- £250 Bright Ideas Scheme.
- Kudos Employee Recognition Scheme.
- Buy & Sell holiday allowance scheme.
- Death in service benefit.
- Pension scheme.
- Eye care vouchers.
- £1,000 Refer A Friend Scheme.
- Paid Charity leave.
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Account Manager employer: Global 4
Contact Detail:
Global 4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with Gemini's products and services. Understanding their full suite, including IT support, mobiles, and energy services, will help you demonstrate your knowledge during interviews and show how you can effectively cross-sell to clients.
✨Tip Number 2
Network with current or former employees of Gemini on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare examples of your past experiences in solution sales and account management. Be ready to discuss specific instances where you've successfully retained clients or increased profitability through cross-selling, as these are key skills for the role.
✨Tip Number 4
Showcase your enthusiasm and high-energy personality during the application process. Since the role requires a proactive approach, demonstrating your passion for customer service and relationship building can set you apart from other candidates.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in solution sales and account management. Use specific examples that demonstrate your ability to retain clients and cross-sell services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in building relationships and exceeding targets.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples of how you've successfully interacted with clients in previous positions, both over the phone and face-to-face.
Showcase Your Motivation: In your application, express your self-motivation and high-energy approach. Share instances where you took initiative to achieve results, as this aligns with the company's proactive culture.
How to prepare for a job interview at Global 4
✨Research the Company
Before your interview, take some time to learn about Gemini and their services. Understanding their offerings, especially in telecoms and IT, will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Sales Experience
Be prepared to discuss your previous experience in solution sales and account management. Highlight specific examples where you've successfully retained clients or cross-sold services, as this aligns with what they are looking for.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to engage in both telephone and face-to-face scenarios during the interview to showcase your confidence.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you understand how you can contribute to the team and the company's goals.
