Global 4 Group is hiring a Customer Experience Specialist to be the primary contact for unmanaged customers, guiding them with proactive support and ensuring a consistently high standard of service throughout their journey with us.
Working with Customer Experience Managers, Billing, Projects and Sales, you will own issues from first contact to resolution, coordinate across teams, communicate clearly, and help reduce churn while strengthening customer relationships.
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Customer Experience Champion — Own & Resolve Issues in Horsham employer: Global 4 Group
Join a forward-thinking Managed Services Provider that stands out with its impressive near-on 5-star Trustpilot rating and multiple ISO accreditations. Our dynamic work culture fosters innovation and collaboration, offering you the chance to thrive in both new business development and account management. With competitive salaries, an uncapped commission structure, and generous holiday allowances, we are committed to your professional growth and well-being in the vibrant location of Horsham.
