Global 4 Group is seeking a Customer Experience Specialist in Horsham to act as the primary contact for unmanaged customers, guiding them through queries and ensuring a high standard of service while issues are resolved. The role collaborates with Billing, Projects, Credit Control, Sales Support and other teams to push cases to resolution.
You will own customer issues end-to-end, keep customers informed with proactive updates, and identify renewal or upsell opportunities while supporting
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Customer Experience Advocate & Problem Solver in Horsham employer: Global 4 Group
Join a forward-thinking Managed Services Provider that stands out with its impressive near-on 5-star Trustpilot rating and multiple ISO accreditations. Our dynamic work culture fosters innovation and collaboration, offering you the chance to thrive in both new business development and account management. With competitive salaries, an uncapped commission structure, and generous holiday allowances, we are committed to your professional growth and well-being in the vibrant location of Horsham.
