At a Glance
- Tasks: Resolve complex data issues and support the 1st Line team in a dynamic environment.
- Company: Join Global 4 Group, a leader in telecoms with a collaborative spirit.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Be part of a fast-paced team with excellent career advancement potential.
- Why this job: Make a real difference in tech support while enhancing your skills in telecoms.
- Qualifications: 2+ years in telecoms MSP support and strong IP networking knowledge required.
The predicted salary is between 40000 - 45000 £ per year.
Global 4 Group is seeking a 2nd Line Technical Support Engineer in Horsham to bridge the gap between triage and vendor support.
You will own complex data issues, support the 1st Line team, and resolve faults across broadband, Vo IP, and UCaa S.
The role demands SLAs, clear communication, and robust ticketing practices.
Ideal candidates will have 2+ years in telecoms MSP support, strong IP networking knowledge, and hands-on experience with SIP.
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2nd-Line IT Support Engineer — Broadband & UCaaS in Horsham employer: Global 4 Group
Join a forward-thinking Managed Services Provider that stands out with its impressive near-on 5-star Trustpilot rating and multiple ISO accreditations. Our dynamic work culture fosters innovation and collaboration, offering you the chance to thrive in both new business development and account management. With competitive salaries, an uncapped commission structure, and generous holiday allowances, we are committed to your professional growth and well-being in the vibrant location of Horsham.
