At a Glance
- Tasks: Lead a dynamic IT support team while providing hands-on technical assistance.
- Company: Join Tailor Made Technologies, a fast-growing and award-winning tech company.
- Benefits: Enjoy competitive salary, 25 days holiday, health cover, and structured training.
- Other info: Be part of a collaborative culture with excellent career development opportunities.
- Why this job: Make a real impact in a supportive environment that values your growth.
- Qualifications: Experience in IT support and leadership skills are essential.
We are currently recruiting an experienced Site-Based Onsite IT Lead who will be based in Winchester at one of our fastest growing client sites. This role will join our established onsite engineering team, providing day-to-day IT support for our client with some leadership responsibilities mixed in. It would suit an experienced technical support engineer looking to take on a formal leadership role or a hands-on IT Manager looking for a change of environment.
You will bring your IT knowledge, customer service experience, and team coordination skills to deliver an efficient, approachable, and streamlined approach to resolving IT issues. As the Onsite IT Support Lead, you will play a key role in supporting and guiding a small onsite team, while remaining actively involved in hands-on technical support. You will be expected to work on-site five days per week with occasional (paid for) travel to London to support the customers London office.
Key Responsibilities
- Supporting and guiding the onsite support team on a day-to-day basis
- Acting as an escalation point for technical issues where required
- Coordinating incidents and service requests with the customer
- Ensuring clear and effective communication between the client and support teams
- Delivering excellent customer service through efficient ticket management
- Providing first-line and second line fixes where possible
- Escalating incidents appropriately when necessary
- Managing and prioritising workload queues in line with SLAs
- Supporting the service desk and wider IT teams when required
- Assisting with project work and non-BAU tasks
- Maintaining a proactive approach to improving service delivery and customer satisfaction
Skills & Experience
Core Experience
- Experience working within an IT support or service desk environment
- Experience providing guidance or informal leadership to team members
- Familiarity with ticketing systems and incident management processes
Technical Skills (Desirable)
- Experience in some of the following is beneficial (not all required):
- Azure or AWS cloud
- Windows Desktop configuration and support
- Windows Server support
- Microsoft 365 / Office 365
- Microsoft Exchange
- Active Directory administration
- VMware
- Citrix
- Networking fundamentals
- ITIL framework knowledge
Essential Skills & Behaviours
- Strong communication and interpersonal skills
- Organised and able to prioritise workload effectively
- Customer-focused mindset
- Team-oriented with a supportive approach
- Proactive and self-motivated
- Ability to remain calm under pressure
- Problem-solving mindset with attention to detail
- Ability to coach and support colleagues where needed
About Tailor Made Technologies
Tailor Made Technologies is a fast-growing technology company based in Whiteley, near Fareham. We are an award-winning Managed Service Provider supporting clients across the UK and Europe. We pride ourselves on our strong team culture and commitment to delivering exceptional service. When you join us, you’ll be part of a supportive and forward-thinking environment where your development is actively encouraged.
Benefits
- Competitive salary
- Structured training and development programme
- Collaborative and progressive working environment
- 25 days holiday plus bank holidays
- Birthday day off
- Health plan cover
- IT purchasing scheme
- Company pension
Lead IT Support Technician in Winchester employer: Global 4 Communications Ltd
Global 4 is an exceptional employer, offering a dynamic work environment in Horsham, West Sussex, where flexibility and innovation thrive. With a strong focus on employee development, generous benefits including a competitive salary package, extensive holiday allowance, and unique perks like the Bright Ideas Scheme and company lunches, we foster a culture of recognition and support. Join us to be part of a forward-thinking team that values your contributions and encourages growth in a rapidly expanding business.
Contact Details:
Global 4 Communications Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead IT Support Technician in Winchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Global 4 Communications Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Global 4 Communications Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Global 4 Communications Ltd!
✨Direct Apply to Global 4 Communications Ltd
Let's not forget to apply directly through the Global 4 Communications Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Lead IT Support Technician in Winchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Global 4 Communications Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Global 4 Communications Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Global 4 Communications Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
