At a Glance
- Tasks: Provide top-notch IT support and manage customer queries effectively.
- Company: Join Tailor Made Technologies, a leading Managed Service Provider with a vibrant team culture.
- Benefits: Enjoy a progressive work environment, mentoring, and opportunities for career growth.
- Other info: Be part of a fun team with events, competitions, and charity initiatives.
- Why this job: Make a real difference in customer satisfaction while working with cutting-edge technologies.
- Qualifications: Strong communication skills and a passion for IT support.
The predicted salary is between 31500 - 38500 £ per year.
Dedicated 2nd Line Engineer Location: Woking (Customer Site) onsite Hours: Full-time, 37.5 hours per week
Overview of the Role
Due to continued growth, we are looking for a Dedicated IT Service Desk Engineer to work from our clients site in Woking. This role involves providing an excellent first response to one of our dedicated customers IT queries, ensuring high levels of customer satisfaction and resolution rates. You will manage your own ticket triage, prioritising and escalating issues where necessary, while maintaining compliance with Service Level Agreements (SLAs). Strong communication skills are essential, as you will liaise with customers and third parties via phone and email.
We offer a progressive working environment with exposure to new technologies, an internal mentoring system, and genuine opportunities for career progression. At Tailor Made Technologies, you are not just a number you are an integral part of our team culture, supported by an active Social Committee that organises events, competitions, and charity initiatives.
About Tailor Made Technologies
Tailor Made Technologies (TMT) are part of the Global 4 Group and are a leading Managed Service Provider specialising in IT, cyber security, and communications solutions for SMEs. We take a partnership-focused approach, aligning our services with our clients strategic goals to drive business growth.
2nd Line It Support Engineer in Surrey employer: Global 4 Communications Ltd
Global 4 Communications Ltd is an excellent employer, offering a dynamic work environment in Horsham that promotes flexibility with hybrid working options. The company values employee growth and development, providing ample opportunities for professional advancement while fostering a collaborative and supportive culture that prioritises the candidate experience throughout the recruitment process.
Contact Details:
Global 4 Communications Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line It Support Engineer in Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Global 4 Communications Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Global 4 Communications Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 2nd Line It Support Engineer in Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Global 4 Communications Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Global 4 Communications Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Global 4 Communications Ltd!
How to prepare for a job interview at Global 4 Communications Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
