Billing & Order Administrator in Horsham

Salary: £28'000 - £34'000 per annum (Dependant on experience) Hours: 8:30 – 5:30 Monday to Friday Location: Horsham, West Sussex Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious individual who would like an opportunity to build their career. If you enjoy a fun and social work environment along with having the opportunity to develop your skillset further, this is worth exploring! We're not your average Managed Services Provider. With an impressive near-on 5-star Trustpilot rating and ISO 9001, 14001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. Due to a rapid rate of growth, supported by a number of customer base acquisitions, Global 4 is looking for an enthusiastic and detail-driven Billing & Order Administrator to join our dedicated operations division. The successful candidate will act as a key governance checkpoint across our billing and provisioning workflows, ensuring incoming tickets, orders, and customer queries are accurately triaged, validated, and processed. You will play a pivotal role in maintaining workflow discipline, data integrity, and seamless operational excellence. What will you be doing? * Review, triage, and process incoming billing tickets, credit requests, invoice queries, engineer * charges, and customer disputes. * Provide structured, constructive feedback on incomplete submissions before work is assigned, * helping reduce errors and rework. * Support incoming customer calls and emails, ensuring billing queries are logged, categorised, and * routed accurately. * Monitor overdue, urgent, or high-priority tickets, following defined escalation paths to control * bottlenecks. * Complete low-complexity billing and provisioning tasks, including service ceases, restrictions, * transfers, price plan updates, and order checks. * Validate, reconcile, and correct customer, order, and billing data across internal systems to ensure * timely and accurate billing. * Run Excel reports to highlight data trends, anomalies, and exceptions for the wider billing and * operations teams. * Liaise professionally with customers, suppliers, and internal departments, maintaining clear * documentation and ticket notes. Required Skills & Experience * High attention to detail and strong process discipline. * Excellent written and verbal communication skills with a professional telephone manner. * Self-motivated, organised, and able to prioritise effectively during busy billing cycles. * Comfortable using structured CRM/PSA platforms (such as Autotask or similar service management * tools). * Proficient in Microsoft Office, particularly with basic Excel reporting, sorting, and filtering. * Foundational awareness of telecoms and IT services (e.g. broadband circuits, hosted voice/SIP, * mobiles, billing queries) is advantageous but not essential. * Previous experience handling high-volume ticket queues or working within a structured customer * service/admin environment is desirable. Who are Global 4? Here at Global 4, We Love Tech and offer a range of services and products to support businesses across the whole of the UK. Our vision is to solve our customers technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy. As a forward-thinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals. Our Trustpilot rating proudly sits at near-on 5 stars in demonstration of our Exceptional Service whilst our internal processes and security are backed by ISO 9001, 14001 and 27001 accreditations! The experience we provide our customers with is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an all-time high. With a clear vision and strong values, Global 4 is looking to expand its incredible team and require driven, passionate, and personable professionals to join their mission. We continue to Grow Together, investing in our people and our product offering. If you’re looking for a change, for a challenge, for reward, and can Work Hard, Play Hard, now is the time to join Global 4! What benefits will you receive? 50% off our Broadband & Utility packages, completely free after two years. 33 days holiday allowance including bank holidays. 5 additional days leave granted based upon length of service. £250 Bright Ideas Scheme. Kudos Employee Recognition Scheme – Including Days Out. Buy & Sell holiday allowance scheme. Death in service benefit. Pension scheme. Friday fridge. Company lunches. £1,000 Refer A Friend Scheme. Fun incentives. Paid Charity leave