At a Glance
- Tasks: Provide first-line support for telecom services and troubleshoot customer network issues.
- Company: Join Global 4, a top-rated telecom company with a focus on innovation.
- Benefits: Enjoy 33 days holiday, discounts on services, and a supportive work environment.
- Other info: Flexible working hours and opportunities for career growth await you.
- Why this job: Be part of a dynamic team making a real difference in telecom support.
- Qualifications: Interest in telecom operations and strong customer service skills required.
Telecoms - 1st Line Telco Technical Support, Horsham, UK
Hours: Monday to Friday, Shift pattern 8:30 am - 5:30 pm
Holiday: 25 days + Bank holidays
Office Location: Horsham, West Sussex
Who are Global 4?
We're not your average Telecom company. With an impressive 5-star Trustpilot rating and ISO 9001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. If you're yearning for a fresh opportunity and meaningful rewards, your time to shine is now - join Global 4!
Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer.
What Will You Be Doing?
- Handle first-line queries on customer networks across broadband, VoIP, and access circuits.
- Perform diagnostics using packet captures, SIP traces, RTP flow analysis, and router interfaces.
- Resolve latency, jitter, call-flow failures, registration problems, routing anomalies, and vendor interoperability issues.
- Engage directly with carriers and platform providers to progress faults on customer lines and hosted voice services.
- Maintain structured fault records aligned to regulated standards.
- Validate restoration with line tests, QoS checks, and end-to-end call verification on customer services.
- Monitor alerting and ticket queues based on service impact and SLAs.
- Feed recurring patterns into root-cause actions and long-term fixes.
- Coordinate with engineering and provisioning teams on number routing, circuit delivery, and platform configuration.
- Apply working knowledge of IP networking, SIP behaviour, and broadband technologies (FTTC, FTTP, ADSL).
What do we need from you?
- Direct interest in telecom operations and customer-side service support.
- Consistent quality focus and resolution discipline.
- Experience stabilising customer faults, escalations, and conflict.
- Clear technical communication with customers and carriers.
- Strong documentation accuracy and process adherence.
- Structured workload management in high-volume environments.
- Proven customer-service capability within technical telecom contexts.
- Flexibility aligned to operational demand.
- Practical competence with router configuration and CPE behaviour.
- Evident engagement with telecoms as a technical field.
What benefits will you receive?
- 50% off our Broadband & Utility packages, completely free after two years
- £1,000 Refer A Friend Scheme
- 33 days holiday allowance including bank holidays
- 5 additional days leave granted based upon length of service
- £250 Bright Ideas Scheme
- Kudos Employee Recognition Scheme – Including Days Out
- Buy & Sell holiday allowance scheme
- Death in service benefit
- Pension scheme
- Eye care vouchers
- Friday fridge
- Paid Charity leave
1st Line Telecoms Support Engineer in Horsham employer: Global 4 Communications Ltd
Global 4 is an exceptional employer, offering a dynamic work environment in Horsham, West Sussex, where flexibility and innovation thrive. With a strong focus on employee development, generous benefits including a competitive salary package, extensive holiday allowance, and unique perks like the Bright Ideas Scheme and company lunches, we foster a culture of recognition and support. Join us to be part of a forward-thinking team that values your contributions and encourages growth in a rapidly expanding business.
Contact Details:
Global 4 Communications Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Telecoms Support Engineer in Horsham
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Global 4 Communications Ltd and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Global 4 Communications Ltd.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace 1st Line Telecoms Support Engineer in Horsham
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Global 4 Communications Ltd.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Global 4 Communications Ltd.
How to prepare for a job interview at Global 4 Communications Ltd
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
