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- Tasks: Grow customer accounts and provide exceptional service while cross-selling our diverse product range.
- Company: Join Gemini, a leading telecoms & IT service business in Carlisle.
- Benefits: Enjoy 33 days holiday, 50% off broadband, and a supportive work culture.
- Why this job: Embrace a fun, social environment and develop your skills in a high-performing team.
- Qualifications: Experience in solution sales and account management with excellent communication skills.
- Other info: Dynamic growth opportunities and a chance to make a real impact.
Hours: 8:45am – 5:15pm Monday to Friday
Location: Carlisle, Cumbria
Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious individual who would like an opportunity to build their career. If you enjoy a fun and social work environment along with having the opportunity to develop your skillset further, this is worth exploring!
Due to a rapid rate of growth, the Gemini sales division part of Global 4 Group are looking for an enthusiastic and proactive Account Manager, which presents a fantastic opportunity to join this high-performing team. The successful candidate will be expected to provide exceptional service to our clients, while penetrating accounts for renewals of services and cross-selling our full suite of products, IT support, Mobiles, Energy, Security services, whilst supporting their customers housing their key business services under one Gemini roof.
What will you be doing?
- Grow and develop our existing customer base through daily account calls to book and attend virtual & on-site health checks with our customers.
- Cross-sell and introduce additional services and new platforms to our existing customers, through our multi-service discount proposal.
- Retaining our customers through building fantastic relationships.
- Act as a point of contact for account queries with help from our extensive support teams.
- Update customer and service information, on the in-house CRM System, to determine and track future opportunities.
- Opportunity tracking / pipeline development.
- Keeping customers up to date with regards to installations / projects.
Required skills & experience:
- Proven experience in solution sales.
- Experience in managing and retaining accounts, while increasing profitability through cross-selling additional services.
- Excellent communication skills.
- Self-motivated and hardworking individual.
- Enthusiastic, high-energy, and proactive.
- Proven experience of working with and exceeding targets.
- Confident with both telephone and face-to-face interaction with clients.
- Financially and target driven.
Who are Gemini?
Gemini is a well-known telecoms & IT service business based in the heart of Carlisle and part of the Global4 Group. Our vision is to solve our customers' technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy.
As a forward-thinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals, most notably education. The experience we provide our customers with is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an all-time high.
What benefits will you receive?
- 50% off our Broadband packages, completely free after two years.
- 33 days holiday allowance including bank holidays.
- 5 additional days leave granted based upon length of service.
- £250 Bright Ideas Scheme.
- Kudos Employee Recognition Scheme.
- Buy & Sell holiday allowance scheme.
- Death in service benefit.
- Pension scheme.
- Eye care vouchers.
- £1,000 Refer A Friend Scheme.
- Paid Charity leave.
Account Manager employer: Global 4 Communications Ltd
Contact Detail:
Global 4 Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Get to know the company! Research Gemini and understand their services. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the role of Account Manager. Highlight your solution sales skills and how you've successfully managed accounts in the past.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore our website and get familiar with what we do at StudySmarter. Understanding our values and mission will help you tailor your application to show how you fit into our team.
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Account Manager role. Use keywords from the job description to demonstrate that you’re the perfect fit for us!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your enthusiasm for the role and explain why you want to join our team. Be sure to mention any specific experiences that showcase your ability to build relationships and drive sales.
Proofread Before You Submit: Before hitting that submit button, give your application a thorough read. Check for any typos or errors, as a polished application shows attention to detail and professionalism, which we value highly at StudySmarter.
How to prepare for a job interview at Global 4 Communications Ltd
✨Know Your Stuff
Before the interview, make sure you understand Gemini's services and how they fit into the market. Familiarise yourself with their products like IT support, mobiles, and energy services. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous experience in solution sales and account management. Think of specific examples where you've successfully retained clients or cross-sold services. Use metrics to highlight your achievements, as numbers can really impress!
✨Practice Your Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with both phone and face-to-face interactions.
✨Be Enthusiastic and Proactive
Gemini is looking for someone who is high-energy and proactive. During the interview, express your enthusiasm for the role and the company. Share ideas on how you would approach account management and client relationships to show that you're ready to hit the ground running.
