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For Companies At a Glance
- Tasks: Grow customer accounts and provide exceptional service while cross-selling our diverse product range.
- Company: Join Gemini, a leading telecoms & IT service business in Carlisle.
- Benefits: Enjoy 33 days holiday, 50% off broadband, and a £1,000 referral bonus.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a high-performing team and make a real impact on client relationships.
- Qualifications: Experience in solution sales and excellent communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Due to a rapid rate of growth, the Gemini sales division part of Global 4 Group are looking for an enthusiastic and proactive Account Manager, which presents a fantastic opportunity to join this high-performing team. The successful candidate will be expected to provide exceptional service to our clients, while penetrating accounts for renewals of services and cross-selling our full suite of products, IT support, Mobiles, Energy, Security services, whilst supporting their customers housing their key business services under one Gemini roof.
What will you be doing?
- Grow and develop our existing customer base through daily account calls to book and attend virtual & on-site health checks with our customers.
- Cross-sell and introduce additional services and new platforms to our existing customers, through our multi-service discount proposal.
- Retaining our customers through building fantastic relationships.
- Act as a point of contact for account queries with help from our extensive support teams.
- Update customer and service information, on the in-house CRM System, to determine and track future opportunities.
- Opportunity tracking / pipeline development.
- Keeping customers up to date with regards to installations / projects.
Requirements / Qualifications
- Proven experience in solution sales.
- Experience in managing and retaining accounts, while increasing profitability through cross-selling additional services.
- Excellent communication skills.
- Self-motivated and hardworking individual.
- Enthusiastic, high-energy, and proactive.
- Proven experience of working with and exceeding targets.
- Confident with both telephone and face-to-face interaction with clients.
- Financially and target driven.
About Gemini
Gemini is a well-known telecoms & IT service business based on the heart of Carlisle. Our vision is to solve our customers' technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy. As a forward-thinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals, most notably education. The experience we provide our customers with is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an all-time high.
Benefits
- 50% off our Broadband packages, completely free after two years.
- 33 days holiday allowance including bank holidays.
- 5 additional days leave granted based upon length of service.
- £250 Bright Ideas Scheme.
- Kudos Employee Recognition Scheme.
- Buy & Sell holiday allowance scheme.
- Death in service benefit.
- Pension scheme.
- Eye care vouchers.
- £1,000 Refer A Friend Scheme.
- Paid Charity leave.
Account Manager employer: Global 4 Communications Ltd
Contact Detail:
Global 4 Communications Ltd Recruiting Team
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in solution sales and account management, and don’t forget to mention any achievements that show how you’ve exceeded targets in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the company. Mention specific reasons why you want to join Gemini and how you can contribute to their vision of providing exceptional service.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use a friendly tone, and don’t hesitate to let your personality shine through – we love a bit of character!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Global 4 Communications Ltd
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Gemini's full suite of products and services. This includes IT support, mobiles, energy, and security services. Being able to discuss how these can benefit clients will show your enthusiasm and proactive nature.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight how you’ve retained customers and increased profitability through cross-selling. This will demonstrate that you’re not just about making sales, but also about providing exceptional service.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might need to handle a mock client call or account query. Practise your communication skills and think on your feet. This will help you showcase your confidence and ability to manage client interactions effectively.
✨Demonstrate Your Target-Driven Mindset
Come prepared with specific examples of how you've met or exceeded targets in previous roles. Discuss the strategies you used to achieve these goals and how you plan to apply them at Gemini. This will highlight your self-motivation and financial drive, which are key for the Account Manager role.