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- Tasks: Grow client accounts, cross-sell services, and build strong relationships.
- Company: Join Global 4, a forward-thinking tech company with a stellar reputation.
- Benefits: Enjoy 33 days holiday, 50% off utilities, and fun incentives.
- Other info: Be part of a high-performing team with excellent career growth opportunities.
- Why this job: Embrace a challenge in a vibrant, social work environment while developing your skills.
- Qualifications: 1-2 years sales experience; telecom/IT knowledge is a plus.
Account Executive / Client Support Specialist Location: Horsham (Office-Based | Free onsite parking & near train station) Career Path: Direct progression to Account Management & Sales Ready to launch your commercial career? At Global 4, we don’t just offer a job; we offer a launchpad. If you are a confident communicator with a commercial "spark" and a desire to build a career in sales or account management, this is where your journey begins. As a Account Executive / Client Support Specialist, you will be the heartbeat of our customer relationships. This isn't just about answering inbound queries—it’s a dynamic, commercial role where you will take ownership of a client portfolio, manage renewals, and uncover opportunities to grow revenue. The Role You will bridge the gap between world-class customer support and savvy sales. Working closely with our seasoned Account Managers, you will act as a trusted point of contact, ensuring our customers always have the right technology solutions at the right time. This role is purpose-built for progression. We will teach you the ropes of consultative selling, product knowledge, and pipeline management, setting you up for a future promotion into a full Account Management or Sales role. Key Responsibilities Customer Support & Account Development * Be the Go-To Contact: Manage a portfolio of customers, handling both inbound enquiries and proactive outbound check-ins. * Build Relationships: Welcome new clients to Global 4, review their services, and align their needs with our tailored solutions. * Deliver Excellence: Handle service discussions confidently while maintaining a sharp commercial mindset. Revenue, Renewals & Growth * Protect & Grow: Take ownership of contract renewals to safeguard existing revenue while ensuring a seamless customer experience. * Spot Opportunities: Identify and progress natural opportunities to upsell and cross-sell our wider range of products and services. * Drive the Pipeline: Accurately quote, close opportunities, and feed larger, complex leads to the senior Account Management team. Pipeline Management & Progression * Master the Process: Keep a structured, up-to-date pipeline of renewals and upgrades, ensuring all activities are accurately logged in the CRM. * Level Up Your Knowledge: Learn the ins and outs of our multi-product portfolio, including connectivity, telephony, mobile, and IT services. * Evolve Your Skills: Develop confidence in objection handling and consultative sales, positioning yourself for your next big career step. What We’re Looking For We hire for attitude and train for skill. Previous experience in a customer-facing or sales support role is a bonus, but absolutely not essential—full training is provided! * The Ambition: A genuine, burning desire to build a long-term career in sales or account management. * The Communicator: You are articulate, confident over the phone, and love engaging with people. * The Commercial Mindset: You take pride in taking ownership of revenue, outcomes, and targets. * The Organiser: Strong organizational skills with the ability to juggle multiple customer conversations and follow up proactively. * The Attitude: Positive, eager to learn, and ready to thrive in a bustling office environment. Why Join Global 4? We are a family-run company that actually acts like one. We’ve created an energetic, supportive environment where your hard work is celebrated and rewarded. The Perks: * Generous Leave: 33 days holiday (inc. bank holidays), a Buy & Sell scheme, plus up to 5 extra days rewarded for length of service. * Tech Discounts: 50% off our Broadband & Utility packages (completely FREE after two years!). * Health & Security: Death in service benefit, pension scheme, and eye care vouchers. * Office Culture: Complimentary fresh fruit, bottomless tea/coffee, and the legendary "Friday Fridge." * Rewards: Company lunches, fun team incentives, and our "Kudos" Employee Recognition Scheme. * Giving Back: Paid Charity leave and a £250 "Bright Ideas" scheme. Global 4 is proud to be an Equal Opportunities and Living Wage Foundation employer. We offer a fantastic working environment with numerous charity events, team-building days, and excellent training opportunities
Account Executive employer: Global 4 Communications Ltd
Contact Detail:
Global 4 Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Get to know the company inside out! Research Global 4's services and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or face-to-face, being able to communicate your skills and enthusiasm clearly is key. Role-play with a friend or in front of the mirror to nail that delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Executive role. Highlight your sales experience and any relevant skills that match what we're looking for, like communication and relationship-building.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show us your enthusiasm for the role and how you can contribute to our team. Don’t forget to mention why you love tech and how you can help our clients!
Show Off Your Achievements: When detailing your experience, focus on your achievements. Did you exceed sales targets? Did you build strong client relationships? We want to see how you've made an impact in your previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Global 4 Communications Ltd
✨Know Your Stuff
Make sure you understand the full suite of services Global 4 offers. Brush up on telecommunications and IT basics, as well as the specific services like cloud telephony and security solutions. This knowledge will help you confidently answer questions and demonstrate your enthusiasm for the role.
✨Show Off Your People Skills
Since building fantastic relationships with clients is key, prepare examples of how you've successfully interacted with customers in the past. Think about times when you exceeded targets or turned a challenging situation into a positive outcome. This will showcase your proactive and enthusiastic nature.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a client call or pitch additional services. Practise these scenarios beforehand, focusing on how to cross-sell effectively and address client queries. This will help you feel more comfortable and confident during the actual interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or growth opportunities. This shows your genuine interest in the role and helps you assess if Global 4 is the right fit for you. Plus, it’s a great way to leave a lasting impression!