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- Tasks: Support customers with telecom issues and troubleshoot network problems.
- Company: Join Global 4, a top-rated telecom company with a focus on innovation.
- Benefits: Enjoy 33 days holiday, discounts on services, and a supportive work culture.
- Why this job: Make a real difference in customer experiences while growing your telecom skills.
- Qualifications: Interest in telecom operations and strong customer service skills required.
- Other info: Dynamic team environment with opportunities for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Salary Depends on experience
Hours: Monday to Friday, Shift pattern 8am - 6pm
Holiday: 25 days + Bank holidays
Office Location: Horsham, West Sussex
Who are Global 4? We’re not your average Telecom company. With an impressive 5‑star Trustpilot rating and ISO 9001 and 27001 accreditations, we’re at the forefront of innovation. We’re adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we’re expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. If you’re yearning for a fresh opportunity and meaningful rewards, your time to shine is now – join Global 4! Global 4 is also proud to be an Equal Opportunities and a Living Wage Foundation employer.
What Will You Be Doing?
- Handle first‑line queries on customer networks across broadband, VoIP, and access circuits.
- Perform diagnostics using packet captures, SIP traces, RTP flow analysis, and router interfaces.
- Resolve latency, jitter, call‑flow failures, registration problems, routing anomalies, and vendor interoperability issues.
- Engage directly with carriers and platform providers to progress faults on customer lines and hosted voice services.
- Maintain structured fault records aligned to regulated standards.
- Validate restoration with line tests, QoS checks, and end‑to‑end call verification on customer services.
- Monitor alerting and ticket queues based on service impact and SLAs.
- Feed recurring patterns into root‑cause actions and long‑term fixes.
- Coordinate with engineering and provisioning teams on number routing, circuit delivery, and platform configuration.
- Apply working knowledge of IP networking, SIP behaviour, and broadband technologies (FTTC, FTTP, ADSL).
What do we need from you?
- Direct interest in telecom operations and customer‑side service support.
- Consistent quality focus and resolution discipline.
- Experience stabilising customer faults, escalations, and conflict.
- Clear technical communication with customers and carriers.
- Strong documentation accuracy and process adherence.
- Structured workload management in high‑volume environments.
- Proven customer‑service capability within technical telecom contexts.
- Flexibility aligned to operational demand.
- Practical competence with router configuration and CPE behaviour.
- Evident engagement with telecoms as a technical field.
What benefits will you receive?
- 50% off our Broadband & Utility packages, completely free after two years
- £1,000 Refer A Friend Scheme
- 33 days holiday allowance including bank holidays
- 5 additional days leave granted based upon length of service
- £250 Bright Ideas Scheme
- Kudos Employee Recognition Scheme – Including Days Out
- Buy & Sell holiday allowance scheme
- Death in service benefit
- Pension scheme
- Eye care vouchers
- Friday fridge
- Paid Charity leave
Telecoms - 1st Line Telco Technical Support in Horsham employer: Global 4 Communications Limited
Contact Detail:
Global 4 Communications Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecoms - 1st Line Telco Technical Support in Horsham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecom industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that 1st Line Telco Technical Support role.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of IP networking, SIP behaviour, and broadband technologies. You never know when a potential employer might throw a technical question your way during an interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Prepare examples of how you've handled customer faults or escalations in the past. This will show employers that you can keep your cool under pressure and resolve issues effectively.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining Global 4. Plus, it gives you a chance to stand out and show us why you're the perfect fit for our team.
We think you need these skills to ace Telecoms - 1st Line Telco Technical Support in Horsham
Some tips for your application 🫡
Show Your Passion for Telecoms: When you're writing your application, let us know why you're excited about the telecom industry. Share any relevant experiences or interests that highlight your enthusiasm for customer service and technical support in this field.
Be Clear and Concise: We love a well-structured application! Make sure to keep your language clear and to the point. Use bullet points if necessary to make your skills and experiences stand out, especially those related to troubleshooting and customer service.
Tailor Your Application: Take a moment to customise your application for the 1st Line Telco Technical Support role. Highlight specific experiences that align with the job description, like handling customer queries or working with telecom technologies. This shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Global 4 Communications Limited
✨Know Your Tech
Brush up on your knowledge of IP networking, SIP behaviour, and broadband technologies like FTTC and ADSL. Be ready to discuss how you've used these in past roles or projects, as this will show your genuine interest in telecom operations.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled customer faults and escalations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your resolution discipline and ability to manage high-volume workloads.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You might be asked to describe a complex issue to a non-technical customer, so demonstrating clear communication is key. Think about how you can convey your ideas effectively without jargon.
✨Engage with the Company Culture
Research Global 4’s values and their commitment to customer service. Be prepared to discuss why you want to join their team and how you align with their mission. Showing that you understand their culture can set you apart from other candidates.