Senior Account Manager

Gloat puts people and companies in motion. Our Agile Workforce Operating System is helping the world's most renowned enterprises become dynamic organizations, future-fit for any eventuality, and poised for continuous growth and innovation in today's ever-changing economic climate. We deliver AI-powered intelligence, infrastructure, and applications that enable organizations to effectively tackle change with agility, unlock capacity and productivity, and reduce workforce risk.

Life at Gloat: Gloat is a revolutionary startup with a global workforce. We have offices in Tel Aviv, New York City and London and work with customers around the globe. We value collaboration, innovative thinking, and curiosity and we’re looking for bright, driven, and passionate people to grow with us. If you care about empowering businesses and people to reach their potential, you’re in for a fun ride.

In this key role, you will be responsible for building and managing relationships with enterprise-level clients, driving revenue growth, and shaping our strategic approach in a dynamic market.

• Establish and lead a multi-year joint account strategy and roadmap with the assigned account.
• Define and build an effective joint governance model ensuring alignment and sponsorship across the account.
• Develop and maintain strategic relationships with customers and Gloat executives to support priority initiatives and long-term account growth.
• Lead the communications of business performance and associated value to the LOB leaders and HR team members.
• Partner with Customer Success to drive adoption of products and innovations within the account through thoughtful development of business cases that map back to customer priorities and the detailed strategy.
• Grow revenues across upsells, cross-sells and expansions and lead renewals negotiations.
• Lead and mentor a global account team of a small group of people to ensure the customer realizes value from their investment in Gloat.
• Collaborate with Gloat’s innovation group to execute a framework to identify, evaluate, and complete opportunities to co-innovate to address emerging market needs.
• Lead and participate in critical customer-facing activities including executive engagement, company visits, EBRs, and ideation workshops.
• Ideate with, and support, Gloat field events marketing functions to drive engagement and events for the account.

• 8+ years of validated experience in selling enterprise SaaS, with strategic account management expertise demonstrated through thought leadership.
• Success will be defined by long-term customer retention (measured via NDR), global revenue growth, and increasing customer satisfaction.
• Extensive experience in B2B enterprise SaaS business models with the ability to structure and negotiate multi-faceted agreements.
• A background in enterprise transformation and change management, with referenceable supporting examples.
• Proven success in selling digital transformations for HR organizations is highly regarded.
• Experience managing strategic accounts and engaging with C-level and LOB executives.
• Outstanding executive presence and presentation skills, with the ability to deliver compelling points of view through product demonstrations, solutions, and sales pitches.
• Ability to collaborate with cross-functional teams within Gloat (Sales, Customer Success, Product, Marketing) and work effectively in a fast-paced environment.
• A creative, problem-solving approach to evolving business challenges.
• Highly motivated, independent self-starter with integrity, professionalism, and a team player mentality.
• Willingness to travel up to 25%.
• Experience working in startups is highly regarded.
• We work hybrid so we are looking for candidates who are willing to commute to our London office at least 3 times a week.

• Private health insurance (medical and dental).
• Pension scheme.
• Stock options.
• 25 holiday (vacation) days and the usual public holidays.
• 15 sick days.
• Paid parental leave.
• Virtual and in-person team events.
• Learning & development opportunities.
• Headspace app subscription.
• MacBook laptop and a home office setup for remote employees.

At Gloat, we believe that building the most important company in the history of human capital begins with having a diverse and inclusive workforce ourselves. This means that we look for individuals who can bring unique strengths, perspectives, skills, and backgrounds to our existing teams. Gloat is proud to be an Equal Opportunity Employer, and does/will not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.