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- Tasks: Diagnose and resolve AV and smart home issues while managing service calls.
- Company: Established AV and lighting company known for high-end residential projects.
- Benefits: Starting salary of £40,000, pay review after 3 months, company van, and pension.
- Why this job: Join a growing team and make a real impact in high-end AV services.
- Qualifications: 2+ years as an AV/Smart Home Engineer with strong networking knowledge.
- Other info: Opportunity for career growth as the service department expands.
The predicted salary is between 24000 - 36000 £ per year.
Location: St Albans & London
Salary: £40,000 + benefits (pay review after 3-month probation)
We’re looking for a professional, client-facing Service Engineer to take ownership of our service and aftercare work across high-end AV residential projects. This role suits someone who is technically strong, organised, well presented, and comfortable dealing directly with clients in their homes.
About the role
Our service department is lean and growing. You’ll be responsible for:
- Diagnosing and resolving network, AV and smart home issues
- Managing service calls from booking through to completion
- Communicating clearly and professionally with clients by email, phone and on site
- Planning your own visits and managing your workload effectively
- Keeping accurate records of work carried out within our systems
- Identifying potential improvements or follow-on works where appropriate
You’ll be trusted to represent the company on site and expected to work to a high professional standard at all times.
Essential skills & experience
We’re looking for someone who ticks most or all of the below:
- Minimum 2 years’ experience as an AV / Smart Home / Service Engineer
- Strong networking knowledge (this is essential)
- VLANs, switches, fault finding, structured troubleshooting
- Confident with UniFi (switches, gateways, access points) or quick to learn it.
- Lutron experience is essential (HomeWorks / RA / diagnostics and fault finding)
- Experience working with integrated systems
- Working on your own with strong fault-finding capability.
- Strong problem-solving skills and the ability to work calmly under pressure
- Excellent communication skills, written and verbal
- Comfortable booking appointments and liaising directly with clients
- Well presented, professional, and client-facing
- Able to work independently and take responsibility
- Full UK driving licence
Desirable (but not essential)
- Experience with Savant
- You don’t need to be an expert, but you must be able to pick it up quickly
- Broader AV experience (audio distribution, control systems, racks)
- An understanding of upselling or identifying additional works
This is welcomed but not a sales role.
What we’re offering
- £40,000 salary (starting)
- Pay review after 3 months, based on skill level, attitude and application.
- Company van
- Pension
- Proper tools, systems and support
- A company that values quality, professionalism and long-term client relationships
- Opportunity to grow as the service side of the business expands into service management.
About us
We’re an established AV and lighting company delivering high-end residential projects. Our clients expect professionalism, discretion, and quality workmanship, and we support our engineers in providing exactly that. If you take pride in your work, your appearance, and how you deal with clients — and you enjoy solving problems correctly — you’ll fit in well here.
How to apply
Please apply with your CV and a short summary of your experience via LinkedIn.
Audio Visual Service Engineer in London employer: Glo Audio Visual Ltd
Contact Detail:
Glo Audio Visual Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Service Engineer in London
✨Tip Number 1
Get to know the company before your interview! Research their projects and values so you can show off your knowledge. This will help us see that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Since you'll be client-facing, we want to see how well you can explain technical issues in a way that's easy for clients to understand. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experience where you successfully diagnosed and resolved issues. We love hearing about how you tackled challenges head-on.
✨Tip Number 4
Don’t forget to ask questions! This shows us that you're engaged and interested. Ask about the team dynamics, the types of projects we work on, or how we support our engineers. It’s a great way to make a lasting impression.
We think you need these skills to ace Audio Visual Service Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in AV and smart home systems. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your networking knowledge and problem-solving abilities!
Craft a Compelling Summary: When writing your summary, keep it concise but impactful. Share your journey in the AV industry and why you’re passionate about providing top-notch service. Remember, we love a good story that shows your personality and professionalism!
Show Off Your Communication Skills: Since this role involves direct client interaction, make sure your written application reflects your excellent communication skills. Use clear and professional language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Glo Audio Visual Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around AV systems, networking, and smart home technologies. Be prepared to discuss your experience with UniFi and Lutron, as well as any troubleshooting you've done in the past.
✨Showcase Your Client Skills
Since this role is client-facing, think of examples where you've successfully communicated with clients or resolved their issues. Practice articulating how you manage service calls and ensure client satisfaction, as this will be key in the interview.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your fault-finding capabilities and structured troubleshooting methods, as these are essential for the position.
✨Plan Your Interview Day
Arrive well-presented and on time, as first impressions matter. Organise your documents, including your CV and any relevant certifications, and be ready to discuss your work history and how it aligns with the company's values of professionalism and quality.
