Duty Manager in West Drayton

GLL is looking for a Duty Manager to work at West Drayton’s Platinum Jubilee Leisure Centre, which is set to become a flagship GLL facility. This is a unique opportunity to be part of a brand-new centre that will deliver outstanding services to the local community. As a key member of the team behind this major addition to the Hillingdon Partnership, you’ll help shape an innovative programme and ensure the centre meets the evolving needs of the community. Construction began in 2022, with completion scheduled for early 2026—now is your chance to play a pivotal role in bringing this ambitious project to life.

As a Duty Manager, you will be passionate about the leisure industry. A Duty Manager’s role is highly varied; you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your customers. Then, once the day is in full swing, Duty Managers ensure it’s all running as it should be – handling customer queries, managing your team, and ensuring the successful operation of the gym, pool, and other facilities. Your own development is just as important, as we’ll train you to sharpen your skills in this diverse Duty Manager role.

Duty Managers are fast-thinkers, calm under pressure, responsible, and natural with people from all walks of life; this is your chance to progress as a Duty Manager.

What you’ll do:

• Maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful, and professional pools and operational service.
• Assist customers with the use of the facilities and activities and encourage maximum use of the Centre.
• Prepare areas and equipment for sessions as appropriate.
• Responsible for the efficient and effective control of the day-to-day operations and service of the centre, ensuring that security, general cleanliness, customer supervision, and equipment checks are maintained.
• Ensure all pool safety/operating procedures are in place.
• Maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation.
• Supervise all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with the post’s level of responsibility.
• Ensure all members of the team are effectively supervised and that all people management procedures are effectively operated within the team (e.g. recruitment, absence reporting, qualification maintenance, appraisals, discipline, etc).

What you need:

• A can-do attitude.
• Ability to maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful, and professional pools and operational service.
• Assist customers with the use of the facilities and activities and encourage maximum use of the Centre.
• Prepare areas and equipment for sessions as appropriate.
• Responsible for the efficient and effective control of the day-to-day operations and service of the centre, ensuring that security, general cleanliness, customer supervision, and equipment checks are maintained.
• Ensure all pool safety/operating procedures are in place.
• Maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation.
• Supervise all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with the post’s level of responsibility.
• Ensure all members of the team are effectively supervised and that all people management procedures are effectively operated within the team (e.g. recruitment, absence reporting, qualification maintenance, appraisals, discipline, etc).

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

• This is a Full time permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
• We are an accredited Living Wage employer with industry-leading rates of pay.
• We can offer a career, not just a job, with extensive Learning & Development support available.
• A uniform will be supplied and must be worn.
• GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
• As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.
• Additionally, GLL offers employees a range of employment benefits:

• Access to a pension scheme.
• Health Assurance and access to Counselling services.
• Access to the tax-efficient Ride to Work bicycle purchase scheme.
• Free annual eye tests.
• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

• The right to stand for the Society board and to vote for board members to represent you.
• Access to team building and fun events such as treks, concerts, outings, etc.
• Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.