At a Glance
- Tasks: Coach exciting water sports, ensure safety, and deliver top-notch customer service.
- Company: GLL is a leading charitable social enterprise focused on community health and fitness.
- Benefits: Enjoy flexible hours, discounted gym memberships, exclusive travel discounts, and career development opportunities.
- Other info: Work seasonal hours with early mornings, late nights, weekends, and bank holidays.
- Why this job: Join a vibrant team, develop your skills, and make a splash in the community!
- Qualifications: First Aid, Raft Guide, and Kayak coaching qualifications are desirable; training support available.
GLL is looking for a Water Sports Coach based at Lee Valley White Water Centre in Broxbourne. You will be part of the team delivering the coaching and activities across the Centre, ensuring the health and safety of staff and customers, and guaranteeing the highest standards of service. You will be required to deliver a variety of activities from taster sessions to white water activities, paddleboarding and kayaking coaching, depending on your experience, ability and qualifications. The priority with all activities is to deliver a safe experience, focusing on a high level of customer care and enjoyment throughout. Having existing Paddle UK, Raft Guiding, and/or First Aid Qualifications would be highly desirable. As a Water sports Coach, you will be predominantly responsible for providing activity instruction and supervision for the many activity participants that visit this unique venue. You will be also responsible for issuing, upkeep and storage of the equipment you use as well as helping maintain the venue, so visitors have the best possible experience. This role has a focus on providing an excellent customer experience as well as promoting water sports and being a role model for the venue. Due to the seasonal demand for activities, this is an annualised contract where working time allowance will be distributed to support the needs of the activity operation and seasonal demand. There is an expectation for all staff to maintain high safety standards but also develop in all parts of their roles. You will not only be trained in activities you have experience and qualifications in but also in activities that you may not be familiar to make you a well-rounded activity facilitator and coach. Although there is no qualification required for the role, First Aid, Raft Guiding and Paddle sport coaching qualifications are highly desirable. You will be expected to work towards achieving qualification in all these areas while in the role with the support of GLL.
What you will do:
- Deliver venue activities
- Follow the safety framework for the venue which includes Normal operating procedures and Risk Assessments
- Encourage innovation in your area of work
- Work as part of a team supporting each other to provide an excellent customer experience
- Fully participate in training provided to continue your personal development
- Supervise and maintain venue equipment and facilities
- Provide an excellent customer experience to all visitors to the venue
- The proven ability to operate confidently in a water sports environment
- The ability to follow health and safety and operational procedures
- Confidence and enthusiasm
- The ability to prepare, facilitate and review activity sessions
- The ability to maintain positive working relationships with staff and visitors
- Excellent verbal communication skills.
- Knowledge of venue products,
- Ability to work varied hours in a busy water sports venue
- The skills and motivation to develop yourself
GLL Benefits
- A Values driven organization
- Learning & development to support career development
- Good Pension schemes
- Discounted gym membership for you and your partner.
- A full time permanent position
- Industry leading rates of pay
- opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
- Discounts across thousands of retailers (GLL Extras)
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off GLL spa experience treatments and associated products.
- Ride to work scheme
- Free eye tests and discounted glasses
About GLL
As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure Centre, elite sporting venues, libraries and children's Centre. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is 'More than a Job', because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we're having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.
Work arrangements
- A permanent employment contract - part time and full time
- A flexible worker engagement by joining our flexible worker pool
If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you. So, whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you'll be able to find your ideal new job at GLL. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer. However, if you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people's lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications and location. To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.
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Water sports Coach in Broxbourne employer: GLL
Join us as a Catering Assistant in a vibrant café environment where your skills and ambition can truly shine. We offer industry-leading pay, flexible working options, and a supportive culture that prioritises professional development and inclusivity. With unique benefits like discounted gym memberships and exclusive travel discounts, this role is not just a job, but a rewarding career path in a dynamic team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Water sports Coach in Broxbourne
✨Tip Number 1
Familiarise yourself with the specific water sports offered at Lee Valley White Water Centre. Understanding the unique features and challenges of each activity will help you demonstrate your expertise during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of GLL to gain insights into the company culture and expectations for the Water Sports Coach role. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in coaching and safety protocols in detail. Be ready to share specific examples of how you've handled safety situations or developed skills in others, as this will showcase your suitability for the role.
✨Tip Number 4
Show your enthusiasm for water sports and customer service during any interactions with the hiring team. A positive attitude and genuine passion for the role can make a significant difference in how you are perceived as a candidate.
We think you need these skills to ace Water sports Coach in Broxbourne
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the specific responsibilities and qualifications required for the Water Sports Coach position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Qualifications:Make sure to emphasise any qualifications you have that are relevant to the role, such as First Aid at Work, Raft Guide, or Kayak coaching. If you are in the process of obtaining these qualifications, mention that too.
Showcase Your Experience:Include examples from your past experiences that demonstrate your confidence in water sports, adherence to safety protocols, and ability to deliver excellent customer service. Use specific situations to illustrate your skills.
Personalise Your Application:Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work at GLL and how you can contribute to their team.
How to prepare for a job interview at GLL
✨Show Your Passion for Water Sports
Make sure to express your enthusiasm for water sports during the interview. Share personal experiences or achievements that highlight your love for the activities you'll be coaching, as this will resonate well with the interviewers.
✨Emphasise Safety Knowledge
Since safety is a key aspect of the role, be prepared to discuss your understanding of safety protocols and procedures. Mention any relevant qualifications you have, such as First Aid at Work or Raft Guide certifications, to demonstrate your commitment to maintaining a safe environment.
✨Demonstrate Customer Service Skills
GLL values excellent customer service, so think of examples where you've gone above and beyond for customers in previous roles. Highlight your ability to build positive relationships and create memorable experiences for visitors.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about how you would manage a safety issue or a difficult customer, and articulate your thought process clearly.
