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- Tasks: Be the friendly face of our leisure centre, helping customers and ensuring a great experience.
- Company: Join a staff-owned organisation that values teamwork and community.
- Benefits: Enjoy competitive pay, extensive training, and perks like discounted memberships and health assurance.
- Other info: Flexible hours available with opportunities for personal growth and team-building events.
- Why this job: Make a difference in people's lives while working in a fun and dynamic environment.
- Qualifications: Bring your can-do attitude and customer service skills; experience in admin and cash handling is a plus.
The predicted salary is between 15 - 15 £ per hour.
Location: Chingford Leisure Centre.
Pay: £15.42 per hour (casual).
Responsibilities
- First point of call for customers
- Answer incoming calls to the centre
- Deal with transactions, including setting up direct debits and cash handling
- Handle membership enquiries, including selling memberships to customers
- Deliver first-class customer service and answer customer queries
- Set up equipment
- Provide key support to the team, preparing studios, gyms, sports halls and maintaining the centre’s cleanliness and upkeep
Qualifications
- A can-do attitude
- Strong focus on customer service
- Passion and personality
- Knowledge of health and safety
- Team-player
- Good IT, literacy, numerical and communication skills
- Some experience of administration
- Cash handling experience
Job Details
- Flexible positions available – hours negotiated to meet service needs
- Working from home not possible in this role
- Casual contract
Benefits
- Accredited Living Wage employer
- Extensive learning & development support
- Uniform supplied and must be worn
- Staff-owned organisation – opportunity to join the Society and gain a stake
- Pension scheme
- Health Assurance and counselling services
- Tax-efficient Ride-to-Work bicycle purchase scheme
- Free annual eye tests
- Discounted nationwide membership (over 200 centres) for you and your partner, including GLL Extras
- Society benefits: stand for board, vote for board members, team-building and fun events, exclusive benefits available through the intranet
Equal Opportunity
We are an inclusive employer and welcome diversity in our teams.
Concierge in Walthamstow employer: GLL
Contact Detail:
GLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Walthamstow
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in as a team player.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of call for customers, think of scenarios where you might need to handle queries or complaints. Role-playing with a friend can really help!
✨Tip Number 3
Show off your personality! When you meet the team, let your passion for customer service shine through. A friendly attitude can make all the difference in landing that job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you're keen and helps keep you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Concierge in Walthamstow
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your can-do attitude and passion for helping others.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications and experiences without any confusion.
Tailor Your Application: Take a moment to customise your application for the Concierge role. Mention relevant skills like cash handling and IT proficiency, and connect them to the responsibilities listed in the job description. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at GLL
✨Know Your Customer Service Basics
As a Concierge, you'll be the first point of contact for customers. Brush up on your customer service skills and think of examples where you've gone above and beyond to help someone. This will show your passion and personality during the interview.
✨Familiarise Yourself with the Centre
Do a bit of research on Chingford Leisure Centre. Understand its facilities, services, and any recent news. This knowledge will not only impress the interviewers but also help you answer questions more effectively.
✨Practice Cash Handling Scenarios
Since cash handling is part of the role, prepare for questions related to transactions and direct debits. Think of past experiences where you managed cash or dealt with financial transactions, and be ready to discuss them.
✨Show Your Team Spirit
Being a team player is crucial in this role. Prepare to share examples of how you've worked well in a team setting. Highlight your ability to support colleagues and contribute to a positive work environment.