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- Tasks: Oversee daily operations at a leisure centre, ensuring customer satisfaction and safety.
- Company: Join GLL, the UK's largest leisure provider with a vibrant culture.
- Benefits: Enjoy competitive pay, pension schemes, discounted memberships, and exclusive perks.
- Why this job: Make a real impact in the community while developing your career in leisure management.
- Qualifications: Experience in management or recreation, with a passion for customer service.
- Other info: Dynamic role with opportunities for training, development, and creative initiatives.
The predicted salary is between 28800 - 43200 £ per year.
GLL is looking for a Duty Manager based at Abbey Sports Centre in Berinsfield. If you have the talent and ambition to be a Duty Manager, there's never been a more exciting time to progress with GLL. This is more than a Duty Manager role; it's a career. Ensuring the smooth day-to-day running of a leisure centre, you'll ensure the health, safety and enjoyment of customers and colleagues alike.
We're looking for experienced Duty Managers or ambitious and talented Senior Recreation Assistants who are passionate about the leisure industry. If you're looking for a desk job, this isn't for you as there's no such thing as a typical day as Duty Manager. That's what makes the role so special. Here, you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your customers. Then, once the day is in full swing, you'll ensure it's all running as it should be, handling customer queries, managing your team and ensuring the successful operation of the gym, pool and other facilities.
Your own development is just as important, as we'll train you to sharpen your skills in this diverse Duty Manager role. If you're a fast-thinker who's calm under pressure, responsible and a natural with people from all walks of life, this is your chance to progress as a Duty Manager. We also look for integrity, a can-do attitude, health and safety knowledge, and a customer service focus, combined with relevant professional qualifications such as NPLQ, First Aid, Fitness Instructor and Pool Plant, or equivalent.
From introducing a table tennis club and supporting disabled groups, to organising charity Swimathon's with celebrity guests, we've introduced all sorts of initiatives. So, if you've an idea and the drive to improve things even further, we'll listen.
In return, we offer a range of benefits that you'd expect from the UK's largest leisure provider:
- Pension schemes
- Ride to work scheme
- Discounted membership at our leisure centres
- The opportunity to join the GLL Society and have a say in how we're run plus associated social events
- Career pathways
- Ongoing training and development to help you to be the best
- A Values driven organisation
- Learning & development to support career development
- Good Pension schemes
- Discounted gym membership for you and your partner
- A full time permanent position
- Industry leading rates of pay
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Discounts across thousands of retailers (GLL Extras)
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off GLL spa experience treatments and associated products
- Free eye tests and discounted glasses
If you have the passion and skills for this role, apply now. All pay rates are subject to skills, experience, qualifications and location. To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.
Duty Manager in Wallingford employer: GLL
Contact Detail:
GLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Wallingford
✨Tip Number 1
Get to know the leisure industry inside out! Research GLL and their values, and think about how your experience aligns with their mission. This will help you stand out in interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former Duty Managers at GLL on LinkedIn. Ask them about their experiences and any tips they might have for you. A personal connection can make all the difference when it comes to landing that job.
✨Tip Number 3
Prepare for the unexpected! As a Duty Manager, no two days are the same. Think of examples from your past where you've handled challenges or customer queries effectively. Being able to share these stories will showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on any upcoming events or open days at GLL – they’re a great opportunity to meet the team and learn more about the role.
We think you need these skills to ace Duty Manager in Wallingford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the leisure industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about becoming a Duty Manager with us!
Tailor Your Experience: Make sure to highlight your relevant experience in your application. Whether it’s managing teams or handling customer queries, we want to know how your background aligns with the role. Don’t be shy about showcasing your skills!
Be Personable: Since this role is all about interacting with people, make your application reflect your personality. Use a friendly tone and share examples of how you’ve successfully engaged with customers or colleagues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at GLL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what being a Duty Manager at GLL entails. Familiarise yourself with the day-to-day responsibilities, from managing customer queries to ensuring health and safety standards. This will help you demonstrate your genuine interest in the role.
✨Showcase Your People Skills
As a Duty Manager, you'll be interacting with a diverse range of people. Prepare examples of how you've successfully managed teams or resolved customer issues in the past. Highlighting your ability to connect with others will show that you're a natural fit for this dynamic environment.
✨Bring Ideas to the Table
GLL values innovation and improvement, so think about any initiatives or ideas you could bring to the role. Whether it's a new activity for the leisure centre or ways to enhance customer experience, sharing your thoughts during the interview will demonstrate your proactive attitude.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to stay calm under pressure. Practice responding to situations like handling a customer complaint or managing an emergency. This will help you feel more confident and ready to tackle anything that comes your way.
