Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support IT infrastructure and resolve hardware issues across GLL's Leisure estate.
- Company: Join GLL, a values-driven social enterprise with a focus on employee development.
- Benefits: Enjoy competitive pay, pension schemes, gym discounts, and exclusive offers.
- Why this job: Be part of an exciting digital transformation in the leisure industry.
- Qualifications: Experience in IT support, excellent communication skills, and knowledge of PC hardware.
- Other info: Opportunities for career progression and professional development await you.
The predicted salary is between 36000 - 60000 £ per year.
GLL is looking for a Technical Support Engineer to work as part of our business support team. If you have the skills and ambition to join us, there has never been a more exciting time to join us. This is more than a job; it’s a career.
As a member of the Field Support team, the Technical Support Engineer will be responsible for ensuring the ongoing operation of the IT infrastructure across a region of GLL’s Leisure estate, ensuring that hardware, networks and associated equipment are maintained appropriately. The Technical Support Engineer will link with our front-end colleagues providing a support service, setting high standards of work to ensure that the reputation of the IT team is second to none.
The Technical Support Engineer is a key member of staff who will ensure that they operate with a ‘can do’ attitude, putting our external and internal customers at the forefront of their actions. This is an exciting time as the IT team helps the business move its digital and IT platforms on to the next level over the coming years. You will be pivotal to making the change happen physically via the Field Support team in library facilities across the UK. You will be stretched and need to strive to exceed the expectations of the business.
What you need:
- The ability to quickly learn and successfully cross train in new technologies.
- The ability to have a flexible approach to developing ideas and solutions, using the appropriate tools for the job.
- The ability to produce results to demanding deadlines and work on several key issues simultaneously.
- The ability to work in a team and aim to achieve the common goals of IT.
- Excellent written and verbal communication skills and documentation.
- Excellent knowledge of PC hardware and network configuration, maintenance and support.
- Good knowledge of Microsoft software and associated products.
- Proven track record and previous experience of maintaining, improving and supporting modern, best of breed products.
- Experience of Microsoft Windows 11, Microsoft Office, Remote Desktop Services (RDS), Thin Clients and networking.
What you’ll do:
- Resolving problems with the IT hardware passed to the team from first line support.
- Responding to requests for service passed from first line support or the Field Support Team Leader.
- Field project work relating to new equipment mobilisations, hardware refreshes and new contract/building installations and upgrades.
- Raising orders with our approved suppliers, receiving deliveries and keeping the asset database up to date.
- Maintaining and producing concise, accurate and up to date technical documentation.
- Maintaining the security and integrity of sensitive data.
- Keeping abreast of trends and developments within the IT and libraries marketplace.
- Discussing own training and development needs with the Head of Skills Development.
- Maintaining existing professional qualifications and gaining additional qualifications as necessary to ensure effective performance in role.
As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else. As a charitable social enterprise owned by its staff, GLL has a great range of benefits for its employees:
- A values driven organisation
- Learning & development to support career development
- Good pension schemes
- Discounted gym membership for you and your partner.
- A full-time permanent position
- Industry leading rates of pay
- Opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start.
- To ensure you stay at the top of your game, we provide training with practical and theory elements too.
- Discounts across thousands of retailers (GLL Extras)
- 25% off Red Letter Days
- 25% off Buy a Gift
- 20% off GLL spa experience treatments and associated products.
- Ride to work scheme
- Free eye tests and discounted glasses
Technical Support Engineer in Swindon employer: GLL
Contact Detail:
GLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Swindon
✨Tip Number 1
Get to know the company! Research GLL and its values, especially how they relate to the role of a Technical Support Engineer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! As a Technical Support Engineer, you'll be tackling IT issues on the fly. Brush up on your troubleshooting techniques and be ready to demonstrate your thought process during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former GLL employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the GLL team and ready to contribute to their exciting journey.
We think you need these skills to ace Technical Support Engineer in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the Technical Support Engineer role. We want to see how your background aligns with what we're looking for, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application reflects this. Use clear, concise language and structure your documents well. We love a good story, so feel free to share examples of how you've effectively communicated in past roles!
Highlight Your Technical Know-How: Don’t forget to mention your knowledge of PC hardware, network configuration, and Microsoft software. We’re keen to see how you’ve maintained and supported tech in previous jobs, so give us the details that show you’re the right fit for our IT team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about GLL and what we stand for!
How to prepare for a job interview at GLL
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC hardware, network configuration, and Microsoft software. Be ready to discuss specific technologies you've worked with, especially Windows 11 and Remote Desktop Services. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Think about situations where you had to think on your feet or work under pressure. This will demonstrate your 'can do' attitude and ability to handle demanding deadlines.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue to someone without a tech background, so being clear and concise is key.
✨Be Ready to Discuss Teamwork
GLL values collaboration, so come prepared with examples of how you've worked effectively in a team. Highlight any experiences where you contributed to common goals or supported colleagues, as this will align with their focus on achieving high standards together.
