At a Glance
- Tasks: Join our team to ensure smooth library operations and provide excellent customer service.
- Company: GLL, the UK's largest leisure operator, dedicated to community improvement.
- Benefits: Earn £13.45 per hour, enjoy pension schemes, and discounted leisure memberships.
- Other info: Flexible working options available to fit your lifestyle.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 13.45 - 13.45 £ per hour.
GLL is looking for a Library Assistant to work 9.5 hours at weekends at Stourbridge library. If you have the skills and ambition to work as a Library Assistant, there's never been a more exciting time to join us. This is more than a Library Assistant job, it's a career.
Stourbridge is a busy library, giving access to a wide variety of collections and resources including books, periodicals, CD and DVD loans and public computers/internet access. This is an exciting time to join our team as we improve and promote the library's services to the local community, whether it's our valued existing users or widening the offering to a new group of customers.
What you will do:
- Work as part of the team to ensure the smooth operation of the library
- Provide warm welcome and genuine service to all customers, providing guidance and support on how to get the optimum results from their visit
- Fully participate in and engage in any training provided
- Support library activities
- Assist customers with IT
What you need:
- Experience working within the libraries or a customer facing role
- Evidence of making a difference to customers
- Good numeracy, literacy and communication skills
- A real focus on customer service
- Passion and personality
- Be a great team player
In return, we offer a range of benefits that you'd expect from the UK's largest leisure provider:
- A salary of £13.45 per hour
- Pension schemes
- Ride to work scheme
- Discounted membership at our leisure centres
- The opportunity to join the GLL Society and have a say in how we're run plus associated social events
- Career pathways
- Ongoing training and development to help you to be the best
If you have the expertise and flexible approach needed to be a success in this role, apply now.
About GLL: As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children's centres.
Our people are from the communities we serve and help us make real changes in their local area. One of our core values is 'More than a Job', because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us.
To make sure we're having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.
We offer two different types of work arrangements:
- A permanent employment contract - part time and full time
- A flexible worker engagement by joining our flexible worker pool
If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you'll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people's lives.
We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications and location.
Weekend library assistant, Stourbridge library employer: GLL
GLL is an exceptional employer, offering a rewarding career as a Weekend Library Assistant at Stourbridge library, where you can make a real difference in the community. With competitive pay, ongoing training, and a commitment to employee growth, GLL fosters a supportive work culture that values diversity and inclusivity. Join us to enjoy flexible working options, discounted leisure memberships, and the opportunity to be part of a team dedicated to enhancing local services.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend library assistant, Stourbridge library
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like GLL and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at GLL and let us see your personality shine through!
We think you need these skills to ace Weekend library assistant, Stourbridge library
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and GLL.
Get Familiar with Our Brand:Before applying, take some time to learn about GLL and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at GLL
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress GLL.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which GLL will surely appreciate.
