Spa Therapist

Spa Therapist

London Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide wellness therapies, massage, and beauty treatments while maintaining a welcoming spa environment.
  • Company: GLL is a charitable social enterprise focused on community wellness and leisure.
  • Benefits: Enjoy discounted gym memberships, health assurance, and exclusive discounts on travel and retail.
  • Why this job: Join a supportive team, develop your skills, and make a positive impact on clients' well-being.
  • Qualifications: Must have NVQ Level 2 or equivalent in Spa Therapy and excellent customer service skills.
  • Other info: Be part of a vibrant community with opportunities for career growth and social events.

The predicted salary is between 24000 - 36000 £ per year.

Location: Ironmonger Row Baths

Salary: £13.85 per hour

Requirements: Please be aware the successful candidate will be required to work weekends

GLL is looking for a Spa Therapist to work at Ironmonger Row Baths . If you have the skills and ambition to join us as a Spa Therapist, there\’s never been a more exciting time to join us. This is more than just a Spa Therapist job, it\’s a career. As a Spa Therapist you will thrive as part of a team, communicating with colleagues and other departments with confidence and sensitivity. Bringing with you an aptitude for organisation to manage bookings and maintain the presentation, organisation and cleanliness of our spa space.

We are looking for a (minimum level 2/3 or equivalent) qualified Spa Therapist to join our team to provide professional and engaging wellness therapies, massage and beauty treatments to our clients. You will offer a full range of treatments to fulfil different client needs and objectives. All applicants must have excellent customer service and organisational skills, and a high level of professional practice.

What you’ll do:

  • Maintain a good and positive image of the Spa to members of the public generally by providing a welcoming, helpful and professional service.
  • Comply with the commitments outlined in the ‘Customer Charter’, ensuring that standards are maintained as stipulated. Ensuring customer compliance with spa rules and procedures.
  • Ensure the safety and control of customers and the public generally within the Spa and that all relevant regulations applicable to the Spa’s operation are enforced and complied with.
  • Assist Spa Patrons with use of the facilities and activities and to encourage maximum use of the Spa London Experience and treatments.
  • Book all enquiries to tours on their initial enquiry to the Spa when required complying with the Spa London Brand and Standard operating Procedure.
  • Market and promote the Spa.
  • Responsible for achieving own Spa sales targets.
  • Actively up-selling services during customer interaction.
  • Encourage bookings of the Spa’s experience and treatments to enquirers in person and on the telephone; communicating new ventures and recommending appropriate services to potential customers.
  • What you need:

  • Ability to effectively promote market and ‘sell’ the service and Spa.
  • Ability to deal with customers and their queries and concerns with tact and sensitivity
  • Ability to deliver a high quality service with minimal supervision
  • NVQ Level 2 or equivalent
  • Good understanding of the characteristics and qualities that customers want from Spa / health and fitness centres.
  • Knowledge of electronic booking systems.
  • Evidence of achieving results and making a difference to customers.
  • Experience of Spa or Beauty treatment applications.
  • As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.

    In return, you will get:

  • A Flexible Worker\’s position
  • Industry leading rates of pay
  • Discounted membership at our leisure centres
  • Discounts across thousands of retailers (GLL Extras)
  • A fantastic pension scheme
  • 25% off Red Letter Days
  • 25% off Buy A Gift
  • 20% off GLL spa experience treatments and associated products.
  • Ride to work scheme
  • Free eye tests and discounted glasses
  • The opportunity to join the GLL Society and have a say in how we are run plus associated social events
  • Exclusive discounts on our villas in Portugal
  • Exclusive discounts on our Ski chalets in Bulgaria
  • Health assurance
  • Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
  • Spa Therapist employer: GLL

    GLL is an exceptional employer, offering a vibrant work culture at Kensington Leisure Centre where Spa Therapists can thrive in a supportive environment. With a strong focus on employee growth through learning and development opportunities, competitive pay, and unique benefits like discounted gym memberships and exclusive discounts on leisure experiences, GLL ensures that its staff feel valued and engaged in their careers.
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    Contact Detail:

    GLL Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Spa Therapist

    ✨Tip Number 1

    Familiarise yourself with the specific treatments and services offered at Kensington Leisure Centre. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role and the spa's offerings.

    ✨Tip Number 2

    Network with current or former employees of GLL to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart from other candidates during the selection process.

    ✨Tip Number 3

    Prepare to discuss your customer service experiences in detail. Since the role requires excellent interpersonal skills, be ready to share specific examples of how you've successfully handled client interactions in the past.

    ✨Tip Number 4

    Showcase your ability to promote and sell spa services by preparing a brief pitch for a treatment you excel in. This will highlight your sales skills and enthusiasm for the role, making a strong impression on the hiring team.

    We think you need these skills to ace Spa Therapist

    Customer Service Skills
    Communication Skills
    Organisational Skills
    Sales Skills
    Marketing Skills
    Attention to Detail
    Ability to Work Independently
    Knowledge of Spa Treatments
    Experience with Electronic Booking Systems
    Ability to Handle Customer Queries with Sensitivity
    Time Management Skills
    Teamwork Skills
    Professionalism
    NVQ Level 2 or Equivalent Qualification

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience and qualifications, particularly your NVQ Level 2 or equivalent. Emphasise any previous roles in spa or beauty treatments, and showcase your customer service skills.

    Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the spa industry. Mention specific skills that align with the job description, such as your ability to promote services and manage bookings effectively.

    Showcase Your Customer Service Skills: In your application, provide examples of how you've successfully dealt with customer queries and concerns in the past. Highlight your ability to maintain a positive image and deliver high-quality service.

    Research GLL: Familiarise yourself with GLL's values and mission. Understanding their commitment to customer service and community engagement will help you tailor your application and demonstrate your alignment with their goals.

    How to prepare for a job interview at GLL

    ✨Showcase Your Skills

    Make sure to highlight your qualifications, especially your NVQ Level 2 or equivalent. Be prepared to discuss specific treatments you excel in and how you've successfully met client needs in the past.

    ✨Demonstrate Customer Service Excellence

    GLL values excellent customer service, so be ready to share examples of how you've handled customer queries and concerns with tact and sensitivity. This will show that you can maintain a welcoming atmosphere in the spa.

    ✨Familiarise Yourself with Spa Operations

    Understand the importance of maintaining cleanliness and organisation within the spa. Be prepared to discuss how you would manage bookings and ensure compliance with spa rules and procedures.

    ✨Promote Your Sales Skills

    Since achieving sales targets is part of the role, think of ways you've successfully upsold services in previous positions. Share your strategies for promoting treatments and engaging clients during interactions.

    Spa Therapist
    GLL
    Location: London
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    • Spa Therapist

      London
      Full-Time
      24000 - 36000 £ / year (est.)
    • G

      GLL

      5000+
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