At a Glance
- Tasks: Help run the library smoothly and assist customers with their needs.
- Company: Join GLL, a community-focused organisation dedicated to library services.
- Benefits: Competitive salary, pension schemes, and discounted leisure centre memberships.
- Other info: Flexible working options and ongoing training for personal growth.
- Why this job: Make a difference in your community while developing your career in library services.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 30096 - 30096 £ per year.
Overview
GLL is looking for a Library Assistant to work Saturdays at Southborough library (7 hours a week). This role offers a chance to develop a career in library services while engaging with the local community.
Responsibilities
- Work as part of the team to ensure the smooth operation of the library.
- Provide a warm welcome and genuine service to all customers, guiding them to get the optimum results from their visit.
- Fully participate and engage in any training provided.
- Support library activities.
- Assist customers with IT‑related inquiries.
Qualifications
- Experience working within libraries or a customer‑facing role.
- Evidence of making a difference to customers.
- Good numeracy, literacy and communication skills.
- A real focus on customer service.
- Passion and personality.
- A team‑player mindset and a flexible approach.
Benefits
- A salary of £30,096.94 per annum (pro‑rata for 7 hours a week).
- Pension schemes.
- Ride‑to‑work scheme.
- Discounted membership at our leisure centres.
- Opportunity to join the GLL Society and have a say in how we’re run.
- Career pathways.
- Ongoing training and development.
- Permanent employment contract – part‑time and full‑time options.
- Flexible worker engagement through the flexible worker pool.
EEO Statement
We are an inclusive employer. We seek and welcome diversity in our teams.
Library Assistant Saturday in Royal Tunbridge Wells employer: GLL
Join us as a Catering Assistant in a vibrant café environment where your skills and ambition can truly shine. We offer industry-leading pay, flexible working options, and a supportive culture that prioritises professional development and inclusivity. With unique benefits like discounted gym memberships and exclusive travel discounts, this role is not just a job, but a rewarding career path in a dynamic team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant Saturday in Royal Tunbridge Wells
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like GLL and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at GLL and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and GLL.
Get Familiar with Our Brand:Before applying, take some time to learn about GLL and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at GLL
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress GLL.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which GLL will surely appreciate.
