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- Tasks: Be the friendly face of our leisure centre, delivering top-notch customer service and handling memberships.
- Company: Join GLL, a unique charitable social enterprise with a focus on community and teamwork.
- Benefits: Flexible part-time hours, career progression opportunities, and a supportive work environment.
- Other info: Dynamic team atmosphere with plenty of opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while building your career in the leisure industry.
- Qualifications: A passion for customer service, good communication skills, and some admin experience.
The predicted salary is between 10 - 12 £ per hour.
GLL is looking for a Part-time Concierge to join the team at Penrith Leisure Centre, Cumbria. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Concierge job, it’s a career.
As a Concierge, you’ll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Concierges respond to enquiries, converting them into memberships. Concierges are often a customer’s first port of call; dealing with transactions, handling any queries and bookings. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.
What you’ll do:
- Be the first point of call for customers.
- Deal with transactions including setting up direct debit.
- Handle membership enquiries, including selling memberships to customers.
- Deliver first-class customer service.
- Answer customer queries.
- Be a key support to your team on a daily basis, as well as support with general cleaning and upkeep of the centre.
What you need:
- A can-do attitude.
- A real focus on customer service.
- Passion and personality.
- Knowledge of health and safety.
- Be a great team player.
- Good IT, literacy, numerical, and communication skills.
- Some experience of administration.
- Cash handling experience.
As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
Concierge (Receptionist) in Penrith employer: GLL
Contact Detail:
GLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge (Receptionist) in Penrith
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GLL and Penrith Leisure Centre. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering first-class service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion and personality.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional and approachable. A smart appearance can make a great first impression, which is key for a role that involves being the first point of call for customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a simple gesture that keeps you fresh in their minds and reinforces your interest in joining the GLL team.
We think you need these skills to ace Concierge (Receptionist) in Penrith
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for customer service shine through! Share experiences where you've made a difference in someone's day, as this is what we value at GLL.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the Concierge role. We want to see how you can bring your unique personality to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see why you're the perfect fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at GLL
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in situations where you turned a negative experience into a positive one.
✨Show Your Passion for People
GLL is all about making a difference in people's lives. During the interview, express your enthusiasm for helping others and how you can contribute to creating a welcoming atmosphere at the leisure centre.
✨Familiarise Yourself with Membership Sales
Since you'll be handling membership enquiries, it’s a good idea to understand the basics of membership sales. Think about how you would approach selling a membership and be prepared to discuss your strategies during the interview.
✨Demonstrate Team Spirit
As a Concierge, teamwork is key. Be ready to talk about your experiences working in a team, how you support your colleagues, and why collaboration is important in delivering top-notch customer service.