At a Glance
- Tasks: Manage daily operations, assist customers, and ensure a welcoming environment at Morden Leisure Centre.
- Company: Join GLL, a values-driven charitable social enterprise in the leisure industry.
- Benefits: Enjoy competitive pay, discounted gym memberships, and exclusive discounts on travel and retail.
- Other info: Flexible shift patterns with opportunities for career growth and professional development.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in the community.
- Qualifications: Passion for leisure, strong communication skills, and ability to work under pressure.
The predicted salary is between 20700 - 20700 £ per year.
GLL is currently recruiting a Duty Manager to join Morden Leisure Centre in Merton. As a Duty Manager, you will be passionate about the leisure industry. A Duty Manager’s role is highly varied; you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your customers. Once the day is in full swing, duty managers ensure it’s all running as it should be – handling customer queries, managing your team and ensuring the successful operation of the gym, pool and other facilities. Your own development is just as important, as we’ll train you to sharpen your skills in this diverse duty manager role.
Duty managers are fast-thinkers, calm under pressure, responsible and a natural with people from all walks of life; this is your chance to progress as a Duty Manager.
Salary: £34,685.52 pro rata per annum
Annual leave: 248 hours pro rata per annum
Contracted/Permanent position: 40 hours per week
Please note that this is a position that requires shift work, early mornings, evenings and weekends required. This is on a shift rota pattern.
What you’ll do:
- A can-do attitude.
- Ability to maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful and professional pools and operational service.
- Assist customers with use of the facilities and activities and to encourage maximum use of the Centre.
- Prepare areas and equipment for sessions as appropriate.
- Responsible for the efficient and effective control of the day to day operations and service of the centre, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained.
- Ensure all pool safety / operating procedures are in place.
- Maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation.
- Supervision of all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with posts level of responsibility.
- Ensure all members of the team are effectively supervised and that all people management procedures are effectively operated within the team (e.g recruitment, absence reporting, qualification maintenance, appraisals, discipline etc).
As a charitable social enterprise owned by its staff, GLL has a great range of benefits for its employees:
- A Values driven organisation
- Learning & development to support career development
- Good Pension schemes
- Discounted gym membership for you and your partner.
- A full time permanent position
- Industry leading rates of pay
- Opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
- Discounts across thousands of retailers (GLL Extras)
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off GLL spa experience treatments and associated products.
- Ride to work scheme
- Free eye tests and discounted glasses
Duty Manager in Mitcham employer: GLL
GLL is an exceptional employer, offering a vibrant work culture at Morden Leisure Centre where passion for the leisure industry thrives. With a strong commitment to employee development, generous benefits including discounted gym memberships and exclusive discounts on holidays, and a values-driven approach, GLL ensures that its Duty Managers not only excel in their roles but also enjoy meaningful career growth and a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Mitcham
✨Tip Number 1
Get to know the leisure industry inside out! Research Morden Leisure Centre and its offerings. When you walk in for your interview, show us that you’re not just another candidate – you’re genuinely excited about what we do.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll be dealing with all sorts of customers. Role-play common scenarios with friends or family to boost your confidence and show us you can handle anything that comes your way.
✨Tip Number 3
Be ready to showcase your leadership skills! Think of examples where you've successfully managed a team or resolved conflicts. We want to see that you can keep things running smoothly, even when the pressure's on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the GLL family and making a difference at Morden Leisure Centre.
We think you need these skills to ace Duty Manager in Mitcham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the leisure industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing a great experience for our customers.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've handled customer queries or managed a team in the past – this will help us see how you fit into the Duty Manager role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GLL
✨Know the Leisure Industry
Make sure you brush up on your knowledge of the leisure industry. Understand the latest trends, customer expectations, and what makes a great leisure centre experience. This will show your passion and commitment to the role.
✨Demonstrate Your People Skills
As a Duty Manager, you'll be interacting with a diverse range of people. Prepare examples of how you've successfully managed customer queries or resolved conflicts in the past. This will highlight your ability to stay calm under pressure and connect with others.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple tasks effectively. Think of specific instances where you’ve had to juggle responsibilities, like supervising staff while ensuring the facilities are running smoothly. This will demonstrate your capability to handle the varied demands of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. Inquire about training opportunities, team dynamics, or how they measure success in the Duty Manager position. This shows your genuine interest and helps you assess if it’s the right fit for you.
