At a Glance
- Tasks: Be the friendly face of our leisure centre, helping customers and converting enquiries into memberships.
- Company: Join GLL, a leading leisure provider with a focus on community and customer service.
- Benefits: Enjoy flexible hours, a pension scheme, and discounted access to our leisure facilities.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: A positive attitude, strong communication skills, and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
GLL is seeking a Customer Service Advisor for the Edmonton Leisure Centre in Enfield. You will be the first point of contact, assisting with enquiries, converting them to memberships, handling transactions, and providing first-class customer service.
The role requires a can-do attitude, strong customer service focus, and good communication skills. This position offers flexible working hours but does not allow for remote work.
Benefits include access to a pension scheme and discounted leisure centre memberships.
Membership & Customer Service Advisor | Flexible Hours employer: GLL
GLL is an excellent employer that prioritises employee well-being and development, offering flexible working hours at the Edmonton Leisure Centre in Enfield. With a strong focus on customer service, employees benefit from a supportive work culture, access to a pension scheme, and discounted leisure centre memberships, making it a rewarding place to grow your career while contributing to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Membership & Customer Service Advisor | Flexible Hours
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like GLL and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at GLL and let us see your personality shine through!
We think you need these skills to ace Membership & Customer Service Advisor | Flexible Hours
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and GLL.
Get Familiar with Our Brand:Before applying, take some time to learn about GLL and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at GLL
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress GLL.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which GLL will surely appreciate.
