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- Tasks: Join our team to deliver exciting health and wellbeing activities at a vibrant leisure centre.
- Company: GLL, a values-driven charitable social enterprise focused on community wellbeing.
- Benefits: Competitive salary, career development, gym discounts, and exclusive perks.
- Why this job: Make a real impact in your community while enjoying a fun and dynamic work environment.
- Qualifications: Passion for customer service and willingness to learn new skills.
- Other info: Flexible hours, great team spirit, and opportunities for personal growth.
The predicted salary is between 21500 - 26000 £ per year.
GLL is looking for a Multi-Skilled Recreation Assistant Trainee to join the team at Abraham Moss Library and Leisure Centre. You will be involved in key aspects of the operational services across all areas of the centre including health and wellbeing activities. If you have the passion to deliver excellent customer service in a leisure environment, there’s never been a more exciting time to join us.
The Multi-Skilled Recreation Assistant role is responsible to the Duty and Assistant Manager within their facility. A Multi-Skilled Recreation Assistant Trainee will be the sort of person who thrives in a busy environment and will be un-phased by the variety of the role. This role is varied and could be doing anything from customer service and taking bookings to the provision of leisure-based health and wellbeing activities such as gymnastics, swimming lessons, squash or multisports. The role will also work closely with centre-based clubs to help support their sustainability and growth.
As a Multi-Skilled Recreation Assistant, you’re given the freedom to plan and deliver your own sessions you’ll be able to explore new avenues as you work with the Manager. Your great communication skills will help you build working relationships with our partners as you work together to create long-term delivery plans. Ideally, you’ll be calm under pressure, highly responsible and a natural with people from all walks of life. Flexibility, punctuality and reliability are just as important as integrity, a can-do attitude and a real focus on customer service. Passion and personality will stand you in good stead too!
What you need:
- A can-do attitude
- A real focus on customer service
- Passion and personality
- Knowledge of health and safety
- Be a great team player able to work closely with clubs and partners
- Ideally hold the National Pool Lifeguard Qualification or have a willingness to work towards
- Ideally hold a Level 2 Teaching/Coaching Qualification in Sport or a willingness to work towards
Salary:
- Initial Salary Whilst Completing Required Qualifications: £25,623 per annum (39 hours per week)
- Salary Following Completion of Required Qualifications: £26,985 per annum (39 hours per week)
Qualifications You’ll Receive:
If you hold any of the following qualifications, great! Otherwise as part of this role you will receive the training and support required to complete the role of a Multi Skilled Recreation Assistant.
- Desirable Level 2 Fitness Instructor
- First Aid
- NPLQ
- Swimming Teacher Award/ Certificate
What you will do:
- Work as part of the team to ensure the smooth operation of the facility
- Follow all Normal & Emergency Operating Procedures as well as adhering to relevant product manuals
- To ensure that all necessary GLL and personal development plans, training (including ongoing CPD) and qualifications for your role and qualifications are maintained and renewed
- Fully participate in and engage in the training through centre-based training and ongoing assessment on performance
- Provide warm welcome and genuine goodbye to all customers, providing guidance and support on how to get the optimum results from their visit by truly engaging with customers to understand the reason behind their visit
- Interact with customers through conversations and sign posting them to the right activities and services that meet their needs
- Support customers with all queries ranging across the products available at the facility
- Confidently upsell GLL products and services across the estate and match customers to them
- Ensuring the highest possible standards of hygiene and cleanliness are maintained by carrying out routine and other cleaning tasks when required
- Support in the development of Indoor bowls, pickleball, boccia, badminton as well as activity-based classes
- Work closely with centre-based clubs, groups and partners to ensure their sustainability and growth
- Ensuring sessions are delivered in line with guidelines and taking responsibility for the safety of our participants
- Undertaking any necessary administration to the compliance of GLL's policies and procedures
As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:
- A Values driven organisation
- Learning & development to support career development
- Good Pension schemes
- Discounted gym membership for you and your partner
- A permanent position
- Industry leading rates of pay
- Opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too
- Discounts across thousands of retailers (GLL Extras)
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off GLL spa experience treatments and associated products
- Ride to work scheme
- Free eye tests and discounted glasses
Multi Skilled Leisure Assistant in Manchester employer: GLL
Contact Detail:
GLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Skilled Leisure Assistant in Manchester
✨Tip Number 1
Get to know the centre! Before your interview, visit Abraham Moss Library and Leisure Centre. Familiarise yourself with the facilities and services they offer. This will not only help you feel more confident but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist customers or handle queries. Role-play with a friend or family member to get comfortable with different situations. Remember, a friendly attitude goes a long way!
✨Tip Number 3
Show off your passion! During interviews, share your enthusiasm for health and wellbeing activities. Talk about any relevant experiences or hobbies that align with the role. Let them see your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities directly from us. Don’t miss out on your chance to join the team!
We think you need these skills to ace Multi Skilled Leisure Assistant in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the leisure industry shine through! We want to see your passion for customer service and how you can contribute to a vibrant environment at Abraham Moss Library and Leisure Centre.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences and skills that match the Multi-Skilled Recreation Assistant role. We love seeing how your background aligns with our values and the specific responsibilities of the job!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GLL
✨Know the Role Inside Out
Before your interview, make sure you understand what a Multi-Skilled Recreation Assistant does. Familiarise yourself with the key responsibilities like customer service, health and wellbeing activities, and working with clubs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role involves interacting with customers from all walks of life, be prepared to demonstrate your communication skills. Think of examples where you've provided excellent customer service or resolved conflicts. This will highlight your ability to thrive in a busy environment and connect with others.
✨Emphasise Your Flexibility
The job requires someone who can adapt to various tasks, so be ready to discuss how you've handled changing situations in the past. Share specific instances where you’ve successfully juggled multiple responsibilities or adapted to new challenges, showcasing your can-do attitude.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they support the growth of their clubs. This shows that you're not just interested in the job, but also in contributing to the organisation's success.
