At a Glance
- Tasks: Manage daily operations at the leisure centre and ensure customer satisfaction.
- Company: Join GLL, the UK's largest leisure operator and a values-driven organisation.
- Benefits: Enjoy competitive pay, discounted gym memberships, and career development opportunities.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a real impact in your community while developing your skills in a dynamic environment.
- Qualifications: Passion for leisure, strong communication skills, and ability to handle pressure.
The predicted salary is between 29751 - 29751 £ per year.
GLL is currently recruiting a Duty Manager to join Abraham Moss Library and Leisure Centre, North Manchester.
As a Duty Manager you will be passionate about the leisure industry.
A Duty Manager’s role is highly varied, you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your customers.
Then, once the day is in full swing, Duty Managers ensure it’s all running as it should be – handling customer queries, managing your team and ensuring the successful operation of the gym, pool and other facilities.
Your own development is just as important, as we’ll train you to sharpen your skills in this diverse Duty Manager role.
Duty managers are fast-thinkers, calm under pressure, responsible and a natural with people from all walks of life; this is your chance to progress as a Duty Manager.
Salary
Initial salary of £29,751 per annum (39 hours per week)
Following successful completion of probationary period, salary will rise to £31,154 per annum (39 hours per week)
What you’ll do
- A can-do attitude.
- Ability to maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful and professional pools and operational service.
- Assist customers with use of the facilities and activities and to encourage maximum use of the Centre.
- Assist customers with use of the facilities and activities and to encourage maximum use of the Centre.
- Prepare areas and equipment for sessions as appropriate.
- Responsible for the efficient and effective control of the day to day operations and service of the centre, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained.
- Ensure all pool safety / operating procedures are in place.
- To maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation.
- Supervision of all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with posts level of responsibility.
- Ensure all members of the team are effectively supervised and that all people management procedures are effectively operated within the team (e. g recruitment, absence reporting, qualification maintenance, appraisals, discipline etc).
As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:
- A Values driven organisation
- Learning & development to support career development
- Good Pension schemes
- Discounted gym membership for you and your partner.
- A full time permanent position
- Industry leading rates of pay
- opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
- Discounts across thousands of retailers (GLL Extras)
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off GLL spa experience treatments and associated products.
- Ride to work scheme
- Free eye tests and discounted glasses
About GLL
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities.
We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.
Our people are from the communities we serve and help us make real changes in their local area.
One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us.
To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.
Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.
We offer two different types of work arrangements
- A permanent employment contract - part time and full time
- A flexible worker engagement by joining our flexible worker pool
If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.
However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.
We are an inclusive employer. We seek and welcome diversity in our teams.
All pay rates are subject to skills, experience, qualifications and location.
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Duty Manager in Manchester employer: GLL
GLL is an exceptional employer that prioritises community wellness and employee development, making it a rewarding place to work as a Lifeguard in North Hykeham. With a strong focus on inclusivity and health promotion, employees benefit from a supportive work culture, opportunities for personal growth, and the chance to make a meaningful impact in the lives of local residents. Join us to be part of a worker-owned social enterprise that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like GLL. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to GLL
Don't be shy about reaching out to GLL directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about GLL and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at GLL
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
