At a Glance
- Tasks: Manage daily operations, support customers, and lead a dynamic team at Sugden Sports Centre.
- Company: Join GLL, a staff-owned charitable social enterprise with a community focus.
- Benefits: Enjoy competitive pay, extensive training, and perks like discounted leisure memberships.
- Other info: Flexible hours and opportunities for personal growth in a vibrant environment.
- Why this job: Make a real impact in the leisure industry while developing your career.
- Qualifications: Customer service experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Duty Manager – Sugden Sports Centre, Manchester
GLL is currently recruiting a Duty Manager to join our team at Sugden Sports Centre in Manchester.
If you have the skills and ambition to join us as a Duty Manager, there has never been a more exciting time to join us.
This is more than a Duty Manager job, it's a career.
As a Duty Manager, you will be passionate about the leisure industry.
A Duty Manager's role is highly varied; you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your customers.
Then, once the day is in full swing, Duty Managers ensure it's all running as it should be – handling customer queries, managing your team, and ensuring the successful operation of the gym and other facilities.
Your own development is just as important, as we will train you to sharpen your skills in this diverse role.
Duty Managers are fast‑thinkers, calm under pressure, responsible, and natural with people from all walks of life; this is your chance to progress.
Key Responsibilities
- Maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful, and professional pool and operational service.
- Assist customers with the use of the facilities and activities and encourage maximum use of the Centre.
- Prepare areas and equipment for sessions as appropriate.
- Control day‑to‑day operations and service of the centre, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained.
- Ensure all safety/operating procedures are in place.
- Maintain all "good housekeeping" systems and assist management to effect improvement plans for energy conservation and resource maximisation.
- Supervise all staff on shift, effectively and efficiently allocate work and carry out any other duties as required.
- Ensure all members of the team are effectively supervised and that all people‑management procedures are effectively operated within the team (e. g. recruitment, absence reporting, qualification maintenance, appraisals, discipline, etc.).
- Key Requirements
- A can‑do attitude.
- Proven ability to maintain a positive image and high service standards in a customer‑facing environment.
- Experience in day‑to‑day operations management, supervising staff, and ensuring safety and hygiene.
- Strong organisational skills and ability to handle multiple tasks in a fast‑paced setting.
- Excellent communication skills and the ability to engage customers and staff.
- Leadership ability; experience in recruitment, absence reporting, qualification maintenance, appraisals, discipline, etc.
- Employment Details
Full‑time position. Hours of work will be negotiated in line with the needs of the service; flexible working may be possible. Working from home is not possible.
Benefits
- Accredited Living Wage employer with industry‑leading rates of pay.
- Extensive Learning & Development support.
- Uniform will be supplied and must be worn.
- Access to a pension scheme.
- Health Assurance and access to counselling services.
- Tax‑efficient Ride to Work bicycle purchase scheme.
- Free annual eye tests.
- Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner.
- GLL Extras.
- Society benefits after probation, including the right to stand for the Society board and vote for board members, team‑building events, and exclusive benefits.
- Additional Information
GLL is a staff‑owned, charitable social enterprise.
You will be given the opportunity to join the Society and have a stake in your business.
As a living wage employer, we value community impact and support your well‑being.
#J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Manchester
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like GLL. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including GLL. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Duty Manager in Manchester
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining GLL aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at GLL
✨Highlight Your Passion for Sports
When chatting with GLL, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
