Director of Sport - Full-time in Manchester

GLL is looking for an Rackets Manager to work in the Manchester Tennis and Football Centre. If you have the skills and ambition to join us as an Rackets Manager, there has never been a more exciting time to join us. This is more than an Rackets Manager role, it’s a career. As a Rackets Manager, you will be the link between our customers, coaches, and the leisure centre team. You will be responsible for the centre's rackets programme, including Tennis and all other racket course products. This key role provides technical support to the centre teams, to ensure the smooth running of the lessons and a high-quality, consistent level of customer service. Your role will bring organisation and structure to the racket programs, as you develop a plan to manage the programme, lead and inspire your coaches and centre teams and grow the income and number of pupils learning through these programs. This role offers a real opportunity to affect positive change and get closer to GLL's National Teams.

You’ll no doubt be an experienced rackets coach, looking for the next stage in your career and be full of ideas on how to make things better. We’ll offer in-house training to support you with your role as well as development opportunities such as train the trainer and the external training programmes.

What you’ll do:

• Manage, grow, and review diverse rackets programmes.
• Focus on pupil progression and attainment.
• Drive income and retention.
• Oversee and impact lesson delivery and quality.
• Manage, mentor, and develop your team of coaches.
• Recruit new coaches.
• Deliver first-class customer service.
• Deal with customer queries and complaints.
• Create a positive customer journey.
• Utilise marketing resources to promote products and engage customers and staff.
• Oversee the rackets programmes and pupil attainment.
• Engage in community agendas.
• Support mobilisation and demobilisation as required.

As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else.

What you need:

• Be fully qualified at level 3 in a field of racket sports (UKCC level 3, LTA Level 3).
• A real focus on customer service.
• Passion and personality.
• Knowledge of health and safety.
• Be a great team player.
• If you’ve worked with CoursePro, it would be beneficial but not essential.

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

• This is a part-time permanent position.
• We are an accredited Living Wage employer with industry-leading rates of pay.
• We can offer a career, not just a job, with extensive Learning & Development support available.
• A uniform will be supplied and must be worn.
• GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
• As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.
• Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.

Additionally, GLL offers employees a range of employment benefits:

• Access to a pension scheme.
• Health Assurance and access to Counselling services.
• Access to the tax-efficient Ride to Work bicycle purchase scheme.
• Free annual eye tests.
• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

GLL Society benefits (if you choose to join the Society after your probation period) include:

• The right to stand for the Society board and to vote for board members to represent you.
• Access to team building and fun events such as treks, concerts, outings, etc.
• Access to a range of benefits exclusive to our people ask your line manager for details or check out the Intranet.

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is More than a Job, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.

We offer two different types of work arrangements:

• A permanent employment contract - part-time and full-time.
• A flexible worker engagement by joining our flexible worker pool.

If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location.