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For Companies At a Glance
- Tasks: Engage with the community, support library visitors, and deliver fun activities for children.
- Company: Join GLL, a leader in leisure services with a focus on community engagement.
- Benefits: Competitive salary, discounts, pension scheme, and career development opportunities.
- Other info: Great career progression and training to help you excel in your role.
- Why this job: Make a real difference in your community while enjoying a dynamic and varied role.
- Qualifications: Experience in libraries is a plus; strong customer service and IT skills are essential.
The predicted salary is between 26000 - 27000 £ per year.
GLL is currently recruiting a Senior Library Assistant to join the team at York Gardens Library, 33 hours per week. This is a very exciting and varied role. As a Senior Library Assistant, you will be working in a busy community-focused library giving access to a wide variety of collections and resources including books, public access computers, and local studies reference collections.
With community at the heart of everything we do, as a Senior Library Assistant, you’ll ensure that every visitor to the libraries is welcomed into a clean, safe, and attractive environment with useful facilities that keep them wanting to return. As a key frontline staff member, you’ll adapt to, and acknowledge, the diversity of our visitors and what they aim to get out of their library visit, as well as helping them to discover our wide range of resources and services. Your passion for libraries and community engagement will be apparent as you help people do everything from discovering new authors to tracking their ancestry from our records, devising and delivering engaging activities for children and families, and even helping them find their ideal job using our IT systems.
What you need:
- Experience working within libraries (desirable)
- Evidence of making a difference to customers
- Confident IT skills and knowledge
- Excellent numeracy, literacy, and communications skills
- Administration skills
- Experience of using Library Management systems would be useful
- A real focus on customer service
- Passion and personality
- Evidence of being organised and efficient
- Customer Service Qualification (desirable)
- Be a great team player
What you’ll do:
- Work as part of the team to ensure the smooth operation of the library
- Provide a warm welcome and genuine goodbye to all customers, providing guidance and support on how to get the optimum results from their visit by truly engaging with customers to understand the reason behind their visit
- Devise and deliver imaginative and fun children’s activities including story and rhyme time and craft activities for under 5s
- Follow Safeguarding of children and vulnerable adults’ policy and procedures
- Follow all Normal and Emergency Operating Procedures as well as adhering to relevant policies and manuals
- Interact with customers through conversations and supporting their needs
- Support customers with all queries available at the library
- Fully participate in and engage in any training provided
As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else.
In return, you will get:
- A full-time contract, with a pro-rata salary of £26,993.39 per annum (based on 36 hours a week)
- Discounted membership at our leisure centres
- Discounts across thousands of retailers (GLL Extras)
- A fantastic pension scheme
- 25% off Red Letter Days
- 25% off Buy a Gift
- 20% off GLL spa experience treatments and associated products
- 20% off Tea and Tonic products
- Free eye tests and discounted glasses
- The opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
Senior Library Assistant in London employer: GLL
Contact Detail:
GLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Library Assistant in London
✨Tip Number 1
Get to know the library and its community! Before your interview, spend some time visiting York Gardens Library. Chat with staff and patrons to understand their needs and how you can contribute. This shows your genuine interest and helps you stand out.
✨Tip Number 2
Show off your customer service skills! During interviews, share specific examples of how you've made a difference for customers in past roles. Highlight your passion for libraries and community engagement – it’s what they’re looking for!
✨Tip Number 3
Be prepared to discuss your IT skills! Since you'll be helping visitors with public access computers, brush up on your tech knowledge. Mention any experience with Library Management Systems if you have it, as it could give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Good luck!
We think you need these skills to ace Senior Library Assistant in London
Some tips for your application 🫡
Show Your Passion for Libraries: When writing your application, let your love for libraries shine through! Share specific examples of how you've engaged with the community or made a difference in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about helping others discover the joy of reading and learning.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the Senior Library Assistant role. Use keywords from the job description, like 'customer service' and 'community engagement', to show us you understand what we’re looking for. This will help your application stand out!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for organised and efficient candidates, so show us you can communicate effectively right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a great skill for this position!
How to prepare for a job interview at GLL
✨Know Your Library Stuff
Make sure you brush up on your library knowledge! Familiarise yourself with the resources and services offered at York Gardens Library. Be ready to discuss how you can help visitors discover new authors or track their ancestry, as this shows your passion for libraries and community engagement.
✨Show Off Your Customer Service Skills
Prepare examples of how you've made a difference to customers in previous roles. Think about specific situations where you provided exceptional service or resolved issues effectively. This will demonstrate your focus on customer service, which is key for this role.
✨Get Creative with Activities
Since you'll be devising and delivering activities for children, come prepared with a few fun ideas! Think about story times or craft activities that could engage young visitors. Sharing your creative plans during the interview will highlight your enthusiasm and suitability for the role.
✨Be Ready to Discuss IT Skills
As confident IT skills are essential, be prepared to talk about your experience with library management systems and any relevant software. If you have examples of how you've used technology to enhance customer experiences, make sure to mention those!