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- Tasks: Be the friendly face of our fitness centre, helping customers and selling memberships.
- Company: Join GLL, a unique staff-owned social enterprise focused on community.
- Benefits: Enjoy flexible hours, competitive pay, and extensive learning opportunities.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: A passion for customer service and good communication skills are essential.
- Other info: Join a supportive team with exciting events and career progression.
The predicted salary is between 30000 - 42000 £ per year.
GLL is looking for a Customer Service Advisor at Kings Cross Fitness. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Customer Service Advisor job, it’s a career. As a Customer Service Advisor, you’ll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
Our Customer Service Advisors respond to enquiries, converting them into memberships. Customer Service Advisors are often a customer’s first port of call; you’ll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.
What you’ll do:
- Be the first point of call for customers.
- Answer incoming calls to the centre.
- Deal with transactions including setting up direct debits and cash handling.
- Handle membership enquiries, including selling memberships to customers.
- Deliver first-class customer service.
- Answer customer queries.
- Set up equipment.
- Be a key support to your team on a daily basis, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre.
What you need:
- A can-do attitude.
- A real focus on customer service.
- Passion and personality.
- Knowledge of health and safety.
- Be a great team player.
- Good IT, literacy, numerical, and communication skills.
- Some experience of administration.
- Cash handling experience.
As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The basics:
- This is a Flexible position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
- We are an accredited Living Wage employer with industry-leading rates of pay.
- We can offer a career, not just a job, with extensive Learning & Development support available.
- A uniform will be supplied and must be worn.
- GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
- As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.
Additionally, GLL offers employees a range of employment benefits:
- Access to a pension scheme.
- Health Assurance and access to Counselling services.
- Access to the tax-efficient Ride to Work bicycle purchase scheme.
- Free annual eye tests.
- Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
GLL Society benefits (if you choose to join the Society after your probation period) include:
- The right to stand for the Society board and to vote for board members to represent you.
- Access to team building and fun events such as treks, concerts, outings, etc.
- Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.
Customer Service Advisor in London employer: GLL
Contact Detail:
GLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GLL and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for people.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent GLL.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is key for a Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see how much you care about making a difference in people's lives, so share any relevant experiences that highlight your enthusiasm!
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing, like 'first-class customer service' and 'can-do attitude', to show us that you understand what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your skills and experiences that directly relate to the role of Customer Service Advisor.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at GLL.
How to prepare for a job interview at GLL
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've delivered exceptional service in the past.
✨Show Your Passion for People
GLL is all about making a difference in people's lives. During your interview, let your enthusiasm shine through! Share stories that highlight your passion for helping others and how you’ve positively impacted customers before.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face as a Customer Service Advisor. Prepare responses for questions like how you would handle an unhappy customer or how you would promote memberships. This will show your problem-solving skills and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or community outreach projects. This shows your interest in the role and helps you understand if GLL is the right fit for you.
