At a Glance
- Tasks: Be the friendly face of our centres, helping customers and selling memberships.
- Company: Join GLL, a staff-owned social enterprise making a difference in the community.
- Benefits: Enjoy competitive pay, flexible hours, and extensive learning opportunities.
- Other info: Join a supportive team with fun events and unique benefits.
- Why this job: Make a real impact on people's lives while building your career.
- Qualifications: A passion for customer service and good communication skills are essential.
The predicted salary is between 13 - 16 £ per hour.
GLL is looking for a Customer Service Advisor at Islington Tennis Centre and Gym on 16 hours per week pro rata. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Customer Service Advisor job, it’s a career.
As a Customer Service Advisor, you’ll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Customer Service Advisors respond to enquiries, converting them into memberships. Customer Service Advisors are often a customer’s first port of call; you’ll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.
What you’ll do:
- Be the first point of call for customers.
- Answer incoming calls to the centre.
- Deal with transactions including setting up direct debits and cash handling.
- Handle membership enquiries, including selling memberships to customers.
- Deliver first-class customer service.
- Answer customer queries.
- Set up equipment.
- Be a key support to your team on a daily basis, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre.
What you need:
- A can-do attitude.
- A real focus on customer service.
- Passion and personality.
- Knowledge of health and safety.
- Be a great team player.
- Good IT, literacy, numerical, and communication skills.
- Some experience of administration.
- Cash handling experience.
As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The basics:
- This is a Flexible position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
- We are an accredited Living Wage employer with industry-leading rates of pay.
- We can offer a career, not just a job, with extensive Learning & Development support available.
- A uniform will be supplied and must be worn.
- GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
- As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.
Additionally, GLL offers employees a range of employment benefits:
- Access to a pension scheme.
- Health Assurance and access to Counselling services.
- Access to the tax-efficient Ride to Work bicycle purchase scheme.
- Free annual eye tests.
- Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
GLL Society benefits (if you choose to join the Society after your probation period) include:
- The right to stand for the Society board and to vote for board members to represent you.
- Access to team building and fun events such as treks, concerts, outings, etc.
- Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.
Customer Service Advisor (16 HOURS PER WEEK) in London employer: GLL
GLL is an exceptional employer that prioritises its staff and the communities it serves, offering a unique opportunity to grow your career as a Customer Service Advisor at Islington Tennis Centre and Gym. With a commitment to providing first-class customer service, GLL fosters a supportive work culture where employees can thrive through extensive learning and development opportunities, flexible working arrangements, and a range of attractive benefits including discounted leisure memberships and health assurance. As a staff-owned cooperative, you will have a voice in the organisation and the chance to make a meaningful impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (16 HOURS PER WEEK) in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like GLL and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at GLL and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor (16 HOURS PER WEEK) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and GLL.
Get Familiar with Our Brand:Before applying, take some time to learn about GLL and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at GLL
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress GLL.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which GLL will surely appreciate.
