Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our centres, helping customers and selling memberships.
- Company: Join GLL, a staff-owned social enterprise making a difference in the community.
- Benefits: Enjoy competitive pay, flexible hours, and extensive learning opportunities.
- Why this job: Make a real impact on people's lives while building your career.
- Qualifications: A passion for customer service and good communication skills are essential.
- Other info: Join a supportive team with fun events and unique benefits.
The predicted salary is between 13 - 16 £ per hour.
GLL is looking for a Customer Service Advisor at Islington Tennis Centre and Gym on 16 hours per week pro rata. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Customer Service Advisor job, it’s a career.
As a Customer Service Advisor, you’ll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Customer Service Advisors respond to enquiries, converting them into memberships. Customer Service Advisors are often a customer’s first port of call; you’ll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.
What you’ll do:
- Be the first point of call for customers.
- Answer incoming calls to the centre.
- Deal with transactions including setting up direct debits and cash handling.
- Handle membership enquiries, including selling memberships to customers.
- Deliver first-class customer service.
- Answer customer queries.
- Set up equipment.
- Be a key support to your team on a daily basis, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre.
What you need:
- A can-do attitude.
- A real focus on customer service.
- Passion and personality.
- Knowledge of health and safety.
- Be a great team player.
- Good IT, literacy, numerical, and communication skills.
- Some experience of administration.
- Cash handling experience.
As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The basics:
- This is a Flexible position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
- We are an accredited Living Wage employer with industry-leading rates of pay.
- We can offer a career, not just a job, with extensive Learning & Development support available.
- A uniform will be supplied and must be worn.
- GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
- As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.
Additionally, GLL offers employees a range of employment benefits:
- Access to a pension scheme.
- Health Assurance and access to Counselling services.
- Access to the tax-efficient Ride to Work bicycle purchase scheme.
- Free annual eye tests.
- Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
GLL Society benefits (if you choose to join the Society after your probation period) include:
- The right to stand for the Society board and to vote for board members to represent you.
- Access to team building and fun events such as treks, concerts, outings, etc.
- Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.
Customer Service Advisor (16 HOURS PER WEEK) in London employer: GLL
Contact Detail:
GLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (16 HOURS PER WEEK) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GLL and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for people.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent GLL.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is key for a Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor (16 HOURS PER WEEK) in London
Some tips for your application 🫡
Show Your Passion for People: When you're writing your application, let your passion for customer service shine through. We want to see how you connect with people and make their day better, so share any relevant experiences that highlight your warm personality.
Tailor Your Application: Make sure to customise your application to fit the Customer Service Advisor role. Use keywords from the job description, like 'first-class customer service' and 'can-do attitude', to show us you understand what we're looking for.
Highlight Relevant Experience: If you've got experience in customer service or cash handling, don’t hold back! We love to see how your past roles have prepared you for this position, so include specific examples that demonstrate your skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GLL
✨Know the Company
Before your interview, take some time to research GLL and its values. Understand their commitment to community and customer service. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about situations where you turned a negative experience into a positive one. This will demonstrate your ability to handle queries and provide first-class service, which is crucial for this role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, teamwork, and handling difficult situations. Practising your responses can help you feel more confident during the interview. Remember to highlight your can-do attitude and passion for helping others.
✨Dress the Part
Since GLL provides a uniform, it's important to present yourself professionally during the interview. Dress smartly to make a good first impression. This shows that you respect the opportunity and are serious about the role.
