Senior Library Assistant in Halesowen

GLL is currently recruiting a Senior Library Assistant to join the team at Halesowen library working 18 hours per week. As a Senior Library Assistant, you will be working in busy community-focused libraries giving access to a wide variety of collections and resources including books, periodicals, CD and DVD loans, public computers/internet access.

With community at the heart of everything we do, as a Senior Library Assistant, you'll ensure that every visitor to the library is welcomed into a clean, safe and attractive environment with useful facilities that keep them wanting to return. As a key frontline staff member, you'll adapt to, and acknowledge, the diversity of our visitors and what they aim to get out of their library visit as well as helping them to discover our wide range of resources and services. Your passion for libraries and community engagement will be apparent as you help people do everything from discovering new authors to tracking their ancestry from our records and even helping them find their ideal job using our IT systems.

What you need:

• Experience working within the libraries.
• Evidence of making a difference to customers.
• Confident IT skills and knowledge.
• Excellent numeracy, literacy and communications skills.
• Administration skills.
• Experience of using Library Management systems, would be useful.
• A real focus on customer service.
• Passion and personality.
• Evidence of being organised and efficient.
• Customer Service Qualification (desirable).
• Be a great team player.

What you'll do:

• Work as part of the team to ensure the smooth operation of the library.
• Provide warm welcome and genuine goodbye to all customers, providing guidance and support on how to get the optimum results from their visit by truly engaging with customers to understand the reason behind their visit.
• Devise and create imaginative and fun children's activities.
• Deliver story time and craft activities for under 5s.
• Follow the safeguarding of children and vulnerable adults policy and procedures.
• Follow all Normal & Emergency Operating Procedures as well as adhering to relevant policies and manuals.
• Interact with customers through conversations and supporting their needs.
• Support customers with all queries available at the library.
• Fully participate in and engage in any training provided.

In return, you will get:

• 18 hours a week permanent role.
• Salary £25,435 per year (36 hours pro rata).
• Industry leading rates of pay banding dependant on relevant qualifications.
• Discounted membership at our leisure centres.
• Discounts across thousands of retailers (GLL Extras).
• A fantastic pension scheme.
• 25% off Red Letter Days.
• 25% off Buy A Gift.
• 20% off GLL spa experience treatments and associated products.
• 20% off Tea and Tonic products.
• Ride to work scheme.
• Free eye tests and discounted glasses.
• The opportunity to join the GLL Society and have a say in how we are run plus associated social events.
• Exclusive discounts on our villas in Portugal.
• Exclusive discounts on our Ski chalets in Bulgaria.
• Health assurance.
• Career pathways, professional development are just the start.

About GLL: As the UK's largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children's centres. Our people are from the communities we serve and help us make real changes in their local area.

We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications and location.