At a Glance
- Tasks: Assist in various operational services at Ulverston Leisure Centre, ensuring a great customer experience.
- Company: Join GLL, the UK's largest leisure operator and a charitable social enterprise.
- Benefits: Enjoy competitive pay, discounted gym memberships, and career development opportunities.
- Other info: Flexible working options available to fit your lifestyle.
- Why this job: Be part of a vibrant team making a positive impact in your community.
- Qualifications: A can-do attitude, focus on customer service, and knowledge of health and safety.
The predicted salary is between 24000 - 36000 £ per year.
GLL is looking for a General Assistant to join the team at Ulverston Leisure Centre. You will be involved in key aspects of the operational services across all areas of the centre including fitness, sales and set-ups of sports sessions and programmes. If you have the passion to deliver excellent customer service in a leisure environment, there has never been a more exciting time to join us.
General Assistants will be the sort of person who thrives in a busy environment and will be unfazed by the variety of the role. Our general assistants role is varied and could be doing anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to ensure our customers get an exceptional experience.
Ideally, you will have a First Aid at Work certificate and be calm under pressure, highly responsible and a natural with people from all walks of life. Flexibility, punctuality and reliability are just as important as integrity, a can-do attitude and a real focus on customer service. Passion and personality will stand you in good stead too!
What you need:
- A can-do attitude
- A real focus on customer service
- Passion and personality
- Knowledge of health and safety
- Be a great team player
What you’ll do:
- Maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful and professional operational service.
- Prepare areas and equipment for events/activities as appropriate.
- Carry out routine monitoring and non-specialist/basic maintenance of equipment and fittings as required, bringing to the attention of the Supervisor/Manager any faults or major repairs in line with company procedures.
- Responsible for the efficient and effective control of the day-to-day operations and service of events/activities, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained.
- Ensure that all equipment is used in a manner consistent with safe working practice.
- Ensure that equipment is fit for purpose prior to customers being allowed to make use of.
- Ensure excellent standards of cleanliness at all times.
- Promote the facility in a positive manner to retain existing customers, encourage greater participation, and introduce new users to the stadium.
As a charitable social enterprise owned by its staff, GLL has a great range of benefits for its employees:
- A Values driven organisation
- Learning & development to support career development
- Good Pension schemes
- Discounted gym membership for you and your partner
- A full-time permanent position
- Industry leading rates of pay
- Opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start.
- Discounts across thousands of retailers (GLL Extras)
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off GLL spa experience treatments and associated products
- Ride to work scheme
- Free eye tests and discounted glasses
About GLL: As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres. Our people are from the communities we serve and help us make real changes in their local area.
One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.
We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications and location.
General Assistant employer: GLL
GLL is an exceptional employer, offering a vibrant work culture at Ulverston Leisure Centre where you can thrive in a dynamic environment while delivering outstanding customer service. As a charitable social enterprise, we provide extensive benefits including career development opportunities, discounted gym memberships, and exclusive discounts on leisure activities, ensuring our employees feel valued and supported in their roles. Join us to make a meaningful impact in your community while enjoying a fulfilling career with flexible working options.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out GLL's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show off your flexibility! The job description mentions a variety of tasks, so be prepared to discuss how you handle different responsibilities. Share stories that highlight your adaptability and can-do attitude.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see that you genuinely care about providing an exceptional experience for our customers at the leisure centre.
Tailor Your Application:Make sure to tailor your application to highlight your relevant skills and experiences. Mention any previous roles where you've thrived in a busy environment or demonstrated a can-do attitude, as these are key for us.
Be Personable:We love personality! Don’t be afraid to let your unique character come through in your written application. Share a bit about yourself and how you connect with people from all walks of life.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role directly!
How to prepare for a job interview at GLL
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a General Assistant at GLL. Familiarise yourself with the operational services, customer service expectations, and health and safety knowledge required. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and maintain a positive attitude under pressure.
✨Demonstrate Your Team Spirit
GLL values great team players, so be prepared to talk about your experience working in teams. Share stories that highlight your ability to collaborate, support colleagues, and contribute to a positive work environment. This will show that you can thrive in the busy atmosphere of a leisure centre.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how GLL measures success in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
