At a Glance
- Tasks: Assist in a busy environment, ensuring customer satisfaction and safety at the trampoline park.
- Company: Join GLL, the UK's largest leisure operator and a charitable social enterprise.
- Benefits: Enjoy flexible hours, competitive pay, health assurance, and discounted leisure memberships.
- Other info: Opportunities for learning, development, and joining a staff-owned cooperative.
- Why this job: Make a real impact in your community while developing your career in a fun environment.
- Qualifications: A can-do attitude, focus on customer service, and teamwork skills are essential.
The predicted salary is between 20000 - 25000 € per year.
GLL is looking for a General Assistant to join the team at Newcastle Trampoline Park and Gym. If you have the skills and ambition to join us as a General Assistant, there has never been a more exciting time to join us. This is more than a General Assistant job, it's a career.
General Assistants will be the sort of person who thrives in a busy environment and will be unfazed by the variety of the role. Our general assistants role is varied and could be doing anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to ensure our customers get an exceptional experience.
Ideally, you'll have a First Aid at Work certificate and be calm under pressure, highly responsible and a natural with people from all walks of life. Flexibility, punctuality and reliability are just as important as integrity, a can-do attitude and a real focus on customer service. Passion and personality will stand you in good stead too!
What you’ll do:
- Maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful and professional operational service.
- Prepare areas and equipment for events/activities as appropriate.
- Carry out routine monitoring and non-specialist / basic maintenance of equipment and fittings as required, bringing to the attention of the Supervisor / Manager any faults or major repairs in line with company procedures.
- Responsible for the efficient and effective control of the day to day operations and service of events/activities, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained.
- Ensure that all equipment is used in a manner consistent with safe working practice.
- Ensure that equipment is fit for purpose prior to customers being allowed to make use of.
- Ensure excellent standards of cleanliness at all times.
- Promote the facility in a positive manner to retain existing customers, encourage greater participation, and introduce new users to the stadium.
What you need:
- A can-do attitude
- A real focus on customer service.
- Passion and personality
- Knowledge of health and safety
- Be a great team player
As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The basics:
- This is a Flexible position. Hours of work will be negotiated with you in line with the needs of the service, flexible working may be possible, working from home is not possible in this role.
- We are an accredited Living Wage employer with industry leading rates of pay.
- We can offer a career, not just a job with extensive Learning & development support available.
- A uniform will be supplied and must be worn.
- GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
- As a staff owned organisation you will be given the opportunity to join the Society and have a stake in your business.
Additionally GLL offers employees a range of employment benefits:
- Access to a pension scheme.
- Health Assurance and access to Counselling services.
- Access to the tax efficient Ride to Work bicycle purchase scheme.
- Free annual eye tests.
- Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner.
GLL Society benefits (if you choose to join the Society after your probation period) include:
- The right to stand for the Society board and to vote for board members to represent you.
- Access to team building and fun events such as Treks, Concerts outings etc.
- Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.
About GLL:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres. Our people are from the communities we serve and help us make real changes in their local area.
One of our core values is ‘More than a Job’, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.
We offer two different types of work arrangements:
- A permanent employment contract - part time and full time.
- A flexible worker engagement by joining our flexible worker pool.
If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer.
However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives. We are an inclusive employer. We seek and welcome diversity in our teams.
All pay rates are subject to skills, experience, qualifications and location.
Flexible General Assistant employer: GLL
GLL is an exceptional employer, offering a unique opportunity to work as a Flexible General Assistant at the vibrant Newcastle Trampoline Park and Gym. With a strong focus on employee development, competitive pay, and a commitment to community well-being, GLL fosters a supportive and inclusive work culture where your contributions truly matter. As a staff-owned cooperative, you will have a stake in the business and access to a range of benefits that enhance both your professional and personal life.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible General Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GLL and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences that highlight your can-do attitude and flexibility.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you’re looking smart and professional. A good first impression goes a long way, especially in a customer-focused role like this one.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Flexible General Assistant
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and your can-do attitude. Remember, we’re looking for someone who fits in with our team vibe!
Tailor Your Application:Make sure to tailor your application to the role of General Assistant. Highlight any relevant experience you have, especially in customer service or maintaining cleanliness and safety. This will show us that you understand what the job entails and that you’re ready to jump in!
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, so get to the good stuff quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at GLL
✨Know the Role Inside Out
Before your interview, make sure you fully understand what a General Assistant does at GLL. Familiarise yourself with the key responsibilities like customer service, safety checks, and maintaining cleanliness. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role involves interacting with customers from all walks of life, be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to stay calm under pressure and your natural rapport with people.
✨Demonstrate Your Flexibility
GLL values flexibility, so be prepared to discuss how you can adapt to different situations and tasks. Share experiences where you've successfully juggled multiple responsibilities or adjusted to last-minute changes.
✨Bring Your Passion and Personality
Let your passion for the role shine through during the interview. Talk about why you want to work at GLL and how you can contribute to creating a positive environment for customers. A genuine attitude can set you apart from other candidates.
